Test lab · Formstack + email-only + form-not-returned + seed cases

Historical review

Jacob sent vs policy proposal on Formstack, email-only, and seed cases. The proposal is independent of Jacob's past emails (order-form rules + opened permit file). Nothing here is live mail.

225 match353 mismatch568 unsure462 form not returned 43 email only 420 unreplied 417 no reply · old

Email-only pending cases removed from UNSURE: 43. NO_FORM and EMAIL_ONLY are unscored.

1146 cases · page 1 of 39

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Order	Customer	Queue	Jacob sent	Policy proposal	Confidence	Compare	Test review
#27520	William Nicolais Example data	Unsigned	Unsigned close unsigned_no_contract	Unsigned close unsigned_no_contract	96% high	MATCH	—
#27744	Iran Broan Example data	Within 72h	Refund cooling_off_72h	Refund cooling_off_72h	94% high	MATCH	—
#27465	Chip Hardesty ORDER APPNo staff letter	Over 72h	No sent decision found	Credit on file outside_policy_default_credit	80% medium	UNSURE	—
#27328	Kellen Warner ORDER APPReviewed	Over 72h	Need documents setbacks_maybe_fixable	Need documents setbacks_maybe_fixable	72% medium	MATCH	—
#27112	Rocco Bratta Example dataNeeds review	Over 72h	Need documents need_government_signed_denial	Need documents punch_list_not_denial	78% medium	MISMATCH	—
#26980	Chris Bongirno Example dataNeeds review	Over 72h	Need documents need_government_signed_denial	Need documents need_government_signed_denial	70% medium	MATCH	—
#27002	Nikki Mustard Example data	Over 72h	Credit on file credit_completed	Credit on file credit_completed	92% high	MATCH	—
#27210	Robert Snapp Example data	Over 72h	Credit on file outside_policy_default_credit	Credit on file outside_policy_credit_with_escalation	64% low	MATCH	—
#26690	Joseph Ruocco Jr Example data	Over 72h	Credit on file outside_90_day_policy	Credit on file outside_policy_credit_with_escalation	64% low	MISMATCH	—
#26857	Richard Maddux Example data	Over 72h	Refund vendor_fail_goodwill	Escalate vendor_fail_or_process_error_manager_call	55% low	UNSURE	—
#27401	Nathan Parker Example dataNo staff letter	Over 72h	No sent decision found	Escalate vendor_fail_or_process_error_manager_call	55% low	UNSURE	—
#25621	Gary Wayne ORDER APPReviewed	Over 72h	Need documents variance_not_unfixable	Need documents variance_not_unfixable	82% medium	MATCH	—
#27190	Rich (R&G Excavating) Example data	Over 72h	Refund	Escalate missing_reason_low_confidence	40% low	UNSURE	—
#19015	Dana Cole Example dataNo reply · old	Over 72h	No sent decision found	Credit on file habitable_credit_on_file	91% high	UNSURE	—
#111980	Randy Elskamp FORMSTACKReviewedattachNo staff letter	Over 72h	No sent decision found	Need documents denial_not_proven_unfixable	68% low	UNSURE	—
#27049	LARRY J DALTON FORMSTACK	Over 72h	Credit on file outside_policy_default_credit	Credit on file outside_policy_default_credit	80% medium	MATCH	—
#AS116155	Linda Pellegrino FORMSTACKReviewedattachNo reply · old	Over 72h	No sent decision found	Credit on file permit_window_closed_90d	88% high	UNSURE	—
#116155	Linda Pellegrino FORMSTACKDocs uploadedattachNo reply · old	Over 72h	No sent decision found	Credit on file permit_window_closed_90d	88% high	UNSURE	—
#26544	Joseph Jenkins FORMSTACKNeeds review	Over 72h	Credit on file 90_day_cancellation_policy	Credit on file permit_window_closed_90d	88% high	MISMATCH	—
#26927	Chase Jackson FORMSTACKNeeds reviewNo reply · old	Over 72h	No sent decision found	Need documents need_government_signed_denial	70% medium	UNSURE	—
#unk-unknown	Unknown FORMSTACKNo reply · old	Over 72h	No sent decision found	Credit on file outside_policy_default_credit	80% medium	UNSURE	—
#1234567	Patricia Lambert FORMSTACK	Over 72h	Credit on file outside_policy_default_credit	Credit on file outside_policy_default_credit	80% medium	MATCH	—
#27583	Connor Schwartz FORMSTACKNo reply · old	Over 72h	No sent decision found	Credit on file outside_policy_default_credit	62% low	UNSURE	—
#48602	Max Manta FORMSTACKReviewedattachNo reply · old	Over 72h	No sent decision found	Need documents need_open_uploaded_denial	70% medium	UNSURE	—
#23754	Samuel Shirley FORMSTACKNeeds review	Over 72h	Credit on file outside_policy_default_credit	Need documents need_government_signed_denial	70% medium	MISMATCH	—
#25916	Leonard Atencio FORMSTACKNeeds reviewNo reply · old	Over 72h	No sent decision found	Need documents need_government_signed_denial	70% medium	UNSURE	—
#26416	Mark Karg FORMSTACKNo reply · old	Over 72h	No sent decision found	Credit on file outside_policy_default_credit	80% medium	UNSURE	—
#27328	Kellen Warner FORMSTACKReviewedattach	Over 72h	Need documents setbacks_maybe_fixable	Credit on file permit_window_closed_90d	88% high	MISMATCH	—
#25561	Joseph Ruocco JR FORMSTACKReviewedattach	Over 72h	Credit on file 90_day_cancellation_policy	Credit on file permit_window_closed_90d	88% high	MISMATCH	—
#27531	Richard Duncan FORMSTACKReviewedattach	Over 72h	Refund refund_approved	Credit on file permit_window_closed_90d	88% high	MISMATCH	—

1146 cases · page 1 of 39

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