Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Iran Broan #27744

Example dataWithin 72hFinished

Sales date

Aug 24, 2026

Signed date (order form)

Cancel date

Aug 25, 2026

Formstack submitted (America/New_York)

Reason for cancel

72 hour

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· cooling_off_72h

Human refunded under 72-hour window.

2026-08-28T17:03:00-04:00

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Refund

94% high

Within 72 hours of signing → full deposit refund

Cancel requested 28.0 hours after signing (≤ 72h). Full deposit refund. Do not convert to credit on file.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose refund under cooling_off_72h.

Manufacturer

—

Sales rep Mo Yasin

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27744

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • [Order 27744] Cancelled

    Aug 27, 2026, 12:54 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Order cancelled Order #27744 This order has been cancelled. Reason: Cancellation closed View Order Big Buildings Direct · Automated lifecycle notification

  • [Within 72h] Cancellation Request - Order #27744

    Aug 26, 2026, 12:23 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Within 72h Cancellation Order #27744 A cancellation request requires your review: Order Number #27744 Customer Iran Broan Sales Rep Mo Yasin Requested By m.yasi

Facts

Cancel-app tagged [Within 72h]. Reason field: 72 hour. Example seed.

Signed contract
Yes
Signed at
2026-08-24T10:00:00-04:00
Cancel requested
2026-08-25T14:00:00-04:00
Hours since signing
28.0
Days since signing
1.2
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation and refund approved

Hello Iran Broan,

We have completed the review of your request and approved your cancellation and refund. You should receive the refund within 5–7 business days.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602