Manager queue · example data

Escalations

Cases with confidence under 70, legal / BBB / AG / chargeback, vendor fail, habitable refund asks, or a manager override recorded in this lab. Do not auto-reply to attorney, BBB, AG, or chargeback mail.

137 cases · page 1 of 5

PreviousNext

Order	Customer	Why	Policy proposal	Confidence	Queue	Compare
#27210	Robert Snapp Example data	legal threatbbbconfidence < 70	Credit on file	64% low	Over 72h	MATCH
#26690	Joseph Ruocco Jr Example data	chargebackconfidence < 70	Credit on file	64% low	Over 72h	MISMATCH
#26857	Richard Maddux Example data	chargebackvendor failconfidence < 70	Escalate	55% low	Over 72h	UNSURE
#27401	Nathan Parker Example dataNo staff letter	vendor failconfidence < 70	Escalate	55% low	Over 72h	UNSURE
#27190	Rich (R&G Excavating) Example data	missing reasonmissing reasonconfidence < 70	Escalate	40% low	Over 72h	UNSURE
#19015	Dana Cole Example dataNo reply · old	habitable refund ask	Credit on file	91% high	Over 72h	UNSURE
#111980	Randy Elskamp FORMSTACKNo staff letter	confidence < 70	Need documents	68% low	Over 72h	UNSURE
#26927	Chase Jackson FORMSTACKNo reply · old	legal threat	Need documents	70% medium	Over 72h	UNSURE
#27583	Connor Schwartz FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#121774	Robert And Kim Summers FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#27167	Micheal Davis FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#22570	Brett Schneggenburger FORMSTACK	low confidence	Credit on file	62% low	Over 72h	MATCH
#27257	Mahmudullah John Salemi FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#27274	Rodney Messal FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#26813	Pat Lambert FORMSTACK	low confidence	Credit on file	62% low	Over 72h	MATCH
#123456	Patricia Lambert FORMSTACK	low confidence	Credit on file	62% low	Over 72h	MATCH
#27060	Sharnice White FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#27157	Jonathan Smith FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#AS#135247	Tim Mulligan FORMSTACKNo reply · old	vendor failconfidence < 70	Escalate	55% low	Over 72h	UNSURE
#135247	Tim Mulligan FORMSTACKNo reply · old	vendor failconfidence < 70	Escalate	55% low	Over 72h	UNSURE
#26730	Elvis Avila FORMSTACK	confidence < 70	Need documents	68% low	Over 72h	MISMATCH
#27051	Chuck Nath FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#22681	Douglas Lopez FORMSTACK	confidence < 70	Need documents	68% low	Over 72h	MISMATCH
#26326	Daniel Hackney FORMSTACK	confidence < 70	Need documents	68% low	Over 72h	MISMATCH
#26094	Michael Baird FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE
#97979	John Lear FORMSTACKNo reply · old	legal threatconfidence < 70	Credit on file	64% low	Over 72h	UNSURE
#3346	Thomas Donaghy FORMSTACKNo reply · old	legal threatconfidence < 70	Credit on file	64% low	Over 72h	UNSURE
#26315	Joseph Hoffman FORMSTACK	low confidence	Credit on file	62% low	Over 72h	UNSURE
#24439	Thomas Bunnell FORMSTACKNo reply · old	legal threat	Need documents	70% medium	Over 72h	UNSURE
#24229	Tim Mccoy FORMSTACKNo reply · old	low confidence	Credit on file	62% low	Over 72h	UNSURE

137 cases · page 1 of 5

PreviousNext