Manager queue · example data
Escalations
Cases with confidence under 70, legal / BBB / AG / chargeback, vendor fail, habitable refund asks, or a manager override recorded in this lab. Do not auto-reply to attorney, BBB, AG, or chargeback mail.
| Order | Customer | Why | Policy proposal | Confidence | Queue | Compare |
|---|---|---|---|---|---|---|
| #25359 | Chris Petrouske FORMSTACK | confidence < 70 | Need documents | 68% low | Over 72h | MISMATCH |
| #25804 | Daniel Velez FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #95245 | Rylee Robinson FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25540 | Tina Pursley FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25171 | Mary Gilds FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25751 | June Chiu Byerly FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #25564 | Amanda Sweet FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #47032171 | Bill Moore FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #25687 | Bill Moore FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #97034 | Curtis Fleischman FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25648 | Duane Jones FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #23405 | Joel Cosby FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #92528 | Mike Anderson FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25354 | Christopher Fox FORMSTACK | confidence < 70 | Need documents | 68% low | Over 72h | MISMATCH |
| #25506 | Stephen Quinn FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #25244 | Mario Proehl FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #24494 | Gloria Galvan FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #24987 | Mia Aman FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #77332 | Henry Simmons FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #23828 | Maryrose Caulfield FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #unk-fsapi-1386988318 | Cindy Fraze FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #unk-scfraze | Cindy Fraze FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #24691 | Michael Boynton FORMSTACK | vendor failconfidence < 70 | Escalate | 55% low | Over 72h | MISMATCH |
| #24215 | Mark Mavis FORMSTACK | confidence < 70 | Need documents | 68% low | Over 72h | MISMATCH |
| #23796 | Douglas Lucas FORMSTACK | confidence < 70 | Need documents | 68% low | Over 72h | MISMATCH |
| #24515 | Steve Vento FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #71302 | Michael Vandenberg FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #24321 | Luigi Deriggi FORMSTACKNo reply · old | confidence < 70 | Need documents | 68% low | Over 72h | UNSURE |
| #51242 | Nicholas Crunk FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #24425 | JOSEPH MOTL FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |