Amanda Sweet #25564

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: amanda.sweet012@gmail.com

Subject: Re: Cancellation Request

Amanda,

Our department operates through email. Lead times are estimates based on
the information we receive from our manufacturers, they are not guaranteed
time lines. This cancellation request falls outside our cancellation
policy. You can continue with this project, or we can proceed with the
cancellation. If you choose to proceed with the cancellation the deposit
will convert to a credit on file.

Please let us know how you would like to proceed.

On Thu, Feb 19, 2026 at 3:52 PM Amanda Sweet <amanda.sweet012@gmail.com>
wrote:

> Can someone please call me and speak to me about this?
>
> On Wed, Feb 18, 2026 at 7:01 PM Amanda Sweet <amanda.sweet012@gmail.com>
> wrote:
>
>> I cannot believe you are holding us to the 72hr policy after being
>> grossly misleading on lead times. I have text messages with Tucker proving
>> he did not hold up his word regarding the 2-4 week lead time. It’s
>> unethical to keep our money after being this misleading
>> . I told him I was only putting a down payment down if the lead time was
>> 2-4 weeks and he told me it was and if it changed it would be no problem to
>> get a refund. He helped me fill out the cancellation form and said I’d see
>> the refund on my credit card in a couple of weeks. I would never hold a
>> customer to the policy if I was unable to deliver what was promised. It was
>> a bait and switch to get the sale. What about just doing the RIGHT thing?
>> It costs your company nothing to refund us, which now a family who was
>> looking for a shed is out over $1,000 when all they wanted was a shed in a
>> timely manner and were straight up lied to. I hope you can sit with that at
>> night knowing you took money and could easily give it back and it wouldn’t
>> matter to your company, but is money that was hard earned taken from a
>> customer.
>>
>>
>> On Wed, Feb 18, 2026 at 5:55 PM Cancellations Department <
>> cancellations@bigbuildingsdirect.com> wrote:
>>
>>> Amanda,
>>>
>>> As stated this request is outside of our cancellation policy. Lead times
>>> are estimates, not exact installation timelines. If you wish to proceed
>>> with your cancellation the deposit would not be eligible for a refund and
>>> would be converted to a credit on file
>>>
>>>
>>> Please let us know how you would like to proceed.
>>>
>>> On Wed, Feb 18, 2026 at 3:06 PM Amanda Sweet <amanda.sweet012@gmail.com>
>>> wrote:
>>>
>>>> This is the worse customer service I have ever seen. Not only that, but
>>>> an unethical company. I am demanding a refund for work you never did and a
>>>> timeframe you assured me of and did not deliver on. Tucker told me my
>>>> deposit would be refunded and walked me through how to cancel the job. This
>>>> is really unacceptable business practice.
>>>>
>>>> On Fri, Feb 13, 2026 at 5:45 PM Amanda Sweet <amanda.sweet012@gmail.com>
>>>> wrote:
>>>>
>>>>> This was not what I was told by Tucker. He told me it was fine to
>>>>> cancel and I’d get a full refund because he couldn’t tell me a lead time
>>>>> and I waited weeks! When I agreed to move forward he told me it was 2-4
>>>>> weeks and then he changed that after I put a deposit down. This is such a
>>>>> bait and switch. I’ll be disputing it with the credit card company and
>>>>> leaving reviews online if you don’t refund it. Horrible customer service to
>>>>> LIE to my face just to get a sale and then ghost me about the lead time and
>>>>> keep giving me excuse after excuse like “we are still trying to get ahold
>>>>> of one of the companies we use” etc.
>>>>>
>>>>> Absolutely ridiculous! Refund my money. I’ll be calling tucker as well.
>>>>>
>>>>> On Fri, Feb 13, 2026 at 5:36 PM Cancellations Department <
>>>>> cancellations@bigbuildingsdirect.com> wrote:
>>>>>
>>>>>> Good afternoon Amanda,
>>>>>>
>>>>>> We are reviewing based on your original request however it was still
>>>>>> outside of our 72 hour cancellation policy. Lead times are estimates and
>>>>>> can change depending on the installers schedule or weather delays.
>>>>>> Unfortunately, this request would be outside of our cancellation policy. If
>>>>>> you wish to proceed with the cancellation we can, however the deposit will
>>>>>> not be eligible for a refund. The deposit would be converted to a credit on
>>>>>> file. The credit can be used towards the deposit of a future building
>>>>>> purchase. Please let us know how you would like to proceed.
>>>>>>
>>>>>> On Thu, Feb 12, 2026 at 12:05 PM Amanda Sweet <
>>>>>> amanda.sweet012@gmail.com> wrote:
>>>>>>
>>>>>>> I was told the installation was gonna be 2 to 4 weeks out and then
>>>>>>> it turns out it was nowhere near that and I never got a confirmation date.
>>>>>>> I submitted a cancellation request weeks ago as well.
>>>>>>>
>>>>>>> On Thu, Feb 12, 2026 at 11:59 AM Cancellations Department <
>>>>>>> cancellations@bigbuildingsdirect.com> wrote:
>>>>>>>
>>>>>>>> Good morning Amanda,
>>>>>>>>
>>>>>>>> We have received your cancellation request. The request was
>>>>>>>> submitted under a 72 hour cancellation policy, however the request was
>>>>>>>> outside of 72 hours. Please let us know your reason for cancellation so we
>>>>>>>> can further assist you.
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Big Buildings Direct *
>>>>>>>> *Cancellation Department*
>>>>>>>> *Email Only: cancellations@bigbuildingsdirect.com
>>>>>>>> <cancellations@bigbuildingsdirect.com>*
>>>>>>>> 1515 N Marion St.
>>>>>>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>>>>>>> Tampa, FL 33602
>>>>>>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Big Buildings Direct *
>>>>>> *Cancellation Department*
>>>>>> *Email Only: cancellations@bigbuildingsdirect.com
>>>>>> <cancellations@bigbuildingsdirect.com>*
>>>>>> 1515 N Marion St.
>>>>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>>>>> Tampa, FL 33602
>>>>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>>>>>
>>>>>
>>>
>>> --
>>> *Big Buildings Direct *
>>> *Cancellation Department*
>>> *Email Only: cancellations@bigbuildingsdirect.com
>>> <cancellations@bigbuildingsdirect.com>*
>>> 1515 N Marion St.
>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>> Tampa, FL 33602
>>> <https://www.google.com/maps/search/1515+N+Marion+St.+Tampa,+FL+33602?entry=gmail&source=g>
>>>
>>

--
*Big Buildings Direct *
*Cancellation Department*
*Email Only: cancellations@bigbuildingsdirect.com
<cancellations@bigbuildingsdirect.com>*
1515 N Marion St.
Tampa, FL 33602