Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Curtis Fleischman #97034

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 4, 2026

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #97034

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Good afternoon,

    Feb 11, 2026, 3:38 PM · c.d.fleischman@hotmail.com · 2 messages

    Inbound

    I sent in the. "Right to Cancel in 3 business days". I called the Clackamas Zoning and Boundaries Department on that Friday to find out exactly what t

    1. InboundFeb 11, 2026, 3:38 PM · c.d.fleischman@hotmail.com

      I sent in the. "Right to Cancel in 3 business days". I called the Clackamas Zoning and Boundaries Department o

    2. StaffFeb 18, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Curt, We have completed the review of your cancellation request. Your building was ordered, and your proj

  • Fw: Clackamas County Planning and Zoning Division.

    Feb 5, 2026, 2:47 PM · c.d.fleischman@hotmail.com · 3 messages

    Inbound

    To add to my last sending to you, I thought there wouldn't be an issue, and that I could build one two feet from the rear of the building, two feet from the

    1. InboundFeb 5, 2026, 2:36 PM · c.d.fleischman@hotmail.com

      I was waiting for this information to come from the Clackamas County Planning and Zoning Division. I reached out to them

    2. InboundFeb 5, 2026, 2:47 PM · c.d.fleischman@hotmail.com

      To add to my last sending to you, I thought there wouldn't be an issue, and that I could build one two feet from the

    3. StaffFeb 10, 2026, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Curt, We have reviewed the document that you have submitted, in order to qualify for our permit denial po

  • Your cancellation form

    Feb 4, 2026, 12:05 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Feb 4, 2026, 2:02 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 97034 · Curtis Fleischman

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
97034
Name
Curtis Fleischman
Phone
(503) 475-3270
Email
c.d.fleischman@hotmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
02/04/26 2:02 PM · form Feb 04, 2026 10:30 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #97034

Local files are served from data/formstack-docs/97034/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19c2a08a49e0d450). Submitted 02/04/26 2:02 PM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-02-04T14:02:11-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Curtis Fleischman,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602