Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Mark Mavis #24215

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 30, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes
Open PDF — 120354023_health_department_denial.pdf

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to ['carrie.mavis53@gmail.com'] (matched via secondary_thread_and_order): Good afternoon Carrie, I apologize for the delay. We have reviewed and approved your cancellation request, you should receive your refund within the next 5-7 business days. On Wed, Oct 15, 2025 at 2:00

2025-10-21T16:49:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: mark.w.mavis@gmail.com, carrie.mavis53@gmail.com

Subject: Re: Your cancellation form

Good afternoon Carrie, I apologize for the delay. We have reviewed and approved your cancellation request, you should receive your refund within the next 5-7 business days. On Wed, Oct 15, 2025 at 2:00

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

68% low

Official denial on file, but unfixable is not proven

We have (or may have) an official letter, but variance / setbacks / punch-list style issues are fixable until proven otherwise. Ask for proof the lot cannot take the building.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (denial_not_proven_unfixable).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24215

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Oct 22, 2025, 6:25 PM · carrie.mavis53@gmail.com · 5 messages

    Inbound

    Will you be sending a check? Or crediting credit card? I would prefer a check to 14123 212th Drive NE, Woodinville, WA 98077 Thank you, Carrie Mavis From: Cance

    1. StaffSep 22, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundOct 15, 2025, 2:00 PM · carrie.mavis53@gmail.com

      I am checking that you received my cancellation paperwork for order #24215. I was unable to apply for a building permit

    3. StaffOct 21, 2025, 12:49 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Carrie, I apologize for the delay. We have reviewed and approved your cancellation request, you should re

  • Order #24215

    Oct 17, 2025, 2:21 PM · carrie.mavis53@gmail.com

    Inbound

    I have submitted cancellation paperwork. Can you confirm it was received and is being processed? Carrie & Mark Mavis

  • Cancellation of order #24215

    Oct 16, 2025, 1:09 PM · carrie.mavis53@gmail.com

    Inbound

    I am following up on our cancellation of order #24215. Can you confirm that you have what you need? Carrie Mavis

  • Cancellation Form

    Sep 30, 2025, 4:29 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 09/30/25 4:29 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffSep 30, 2025, 4:29 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/30/25 4:29 PM Cancellation Policy: The Cancellation Policy i

    2. StaffSep 30, 2025, 4:29 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/30/25 4:29 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24215
Name
Mark Mavis
Phone
(425) 681-8886
Email
mark.w.mavis@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
09/30/25 4:29 PM · form Sep 30, 2025 01:23 PM
Doc names
uc, 120354023_uc.bin, 120354023_health_department_denial.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24215

Local files are served from data/formstack-docs/24215/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 1999c50f9c371d27). Submitted 09/30/25 4:29 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_health_department_denial.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_health_department_denial.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-30T16:29:28-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_health_department_denial.pdf)
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_health_department_denial.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — proof that setbacks cannot be met

Hello Mark Mavis,

To approve a cancellation under the permit-denial policy we need a document showing that the setbacks cannot be met. If the setbacks can be met, the building must be placed according to local regulations.

A variance requirement, a punch list of required changes, or a letter that does not say the lot cannot take the building is not an unfixable denial.

Please send written confirmation from your building department. We can continue review once we have it.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602