Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Steve Vento #24515

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Aug 25, 2025

From the order record

Cancel date

Sep 26, 2025

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$28,646.40

Deposit

$5,156.35

Signed order form

Open files

Gmail related to #24515

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form #24515

    Nov 11, 2025, 7:31 PM · ds_in_ovations@mac.com · 5 messages

    Inbound

    I am asking you to reconsider. I truly need that money back due to my career. I work in education and it's not a lucrative business. I saved up for over 3 y

    1. InboundSep 27, 2025, 12:03 PM · ds_in_ovations@mac.com

      In regards to #24515 order, I sent you a form yesterday and I typed up some comments, but then it wouldn't let me as

    2. StaffSep 29, 2025, 11:24 AM · cancellations@bigbuildingsdirect.com

      Good morning Steve, We have received this request and will work to review it as soon as possible. As soon as we have com

    3. InboundNov 6, 2025, 1:42 PM · ds_in_ovations@mac.com

      I am still waiting for a reply from you. I'd like to get my money back and you are not responding. I sent this email

  • Cancellation Form

    Sep 26, 2025, 12:27 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 09/26/25 12:27 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffSep 26, 2025, 10:14 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/26/25 10:14 AM Cancellation Policy: The Cancellation Policy

    2. StaffSep 26, 2025, 10:14 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/26/25 10:14 AM Cancellation Policy: The Cancellation Policy

    3. StaffSep 26, 2025, 11:42 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/26/25 11:42 AM Cancellation Policy: The Cancellation Policy

  • Your cancellation form

    Sep 25, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Sep 24, 2025, 2:27 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24515
Name
Steve Vento
Phone
(918) 808-1104
Email
music@stevevento.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
09/26/25 3:31 PM · form Sep 26, 2025 01:45 PM
Doc names
uc, 120399912_uc.bin, 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24515

Local files are served from data/formstack-docs/24515/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 199865fbbd3cb22a). Submitted 09/26/25 3:31 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120399912_uc.bin, 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-26T15:31:08-04:00
Hours since signing
n/a
Days since signing
32.6
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_3210_s_owens_school_rd_plot_plan_rev2_09132025-8.5x14.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Steve Vento,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602