Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Michael Boynton #24691

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 3, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

No contact from the manufacturer. Request full refund of $1713.60.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to equipfit@comcast.net: Good afternoon Michael, We have reviewed your request. Unfortunately, this request would be outside of our cancellation policy. We can have our success team reach out to Steel Buildings and Structures

2025-10-21T21:49:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: equipfit@comcast.net

Subject: Re: Michael Boynton 24691

Good afternoon Michael, We have reviewed your request. Unfortunately, this request would be outside of our cancellation policy. We can have our success team reach out to Steel Buildings and Structures

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Escalate

55% low

Vendor fail / process error is a manager call — not an automatic refund

Vendor refused install, never installed, or a clear process error has been refunded in practice, but that is Brandyn/Jacob discretion — not the form. Escalate. Do not auto-refund.

Also escalate: vendor_fail

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: escalate (vendor_fail_or_process_error_manager_call).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24691

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Request

    Oct 15, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Michael, We have completed our review of your cancellation request. This request is outside of our cancellation policy, if you choose to proceed

    1. StaffOct 15, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Michael, We have completed our review of your cancellation request. This request is outside of our cancel

    2. StaffOct 15, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Michael, We have completed our review of your cancellation request. This request is outside of our cancel

  • Michael Boynton 24691

    Oct 15, 2025, 12:46 PM · equipfit@comcast.net · 2 messages

    Inbound

    To Whom It May Concern: We ordered this building on 9/17/2025 with Max. Every thing seemed to be fine. He knew we wanted to install the building ourselves due t

    1. InboundOct 15, 2025, 12:46 PM · equipfit@comcast.net

      To Whom It May Concern: We ordered this building on 9/17/2025 with Max. Every thing seemed to be fine. He knew we wanted

    2. StaffOct 21, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Michael, We have reviewed your request. Unfortunately, this request would be outside of our cancellation

  • Cancellation Form

    Oct 3, 2025, 10:03 AM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/03/25 10:03 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffOct 3, 2025, 8:32 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/03/25 8:32 AM Cancellation Policy: The Cancellation Policy i

    2. StaffOct 3, 2025, 8:32 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/03/25 8:32 AM Cancellation Policy: The Cancellation Policy i

    3. StaffOct 3, 2025, 9:36 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/03/25 9:36 AM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Oct 2, 2025, 11:18 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24691
Name
Michael Boynton
Phone
(540) 353-2880
Email
equipfit@comcast.net
Reason (dropdown)
Other
Reason (free text)
No contact from the manufacturer. Request full refund of $1713.60.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
10/03/25 8:32 AM · form Oct 03, 2025 08:28 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #24691

Local files are served from data/formstack-docs/24691/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 199aa0f5795cf6fa). Submitted 10/03/25 8:32 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: No contact from the manufacturer. Request full refund of $1713.60.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-03T08:32:32-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
Yes
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Michael Boynton,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602