Rich (R&G Excavating) #27190
Example dataOver 72hFinishedSales date
Jun 15, 2026
Signed date (order form)
Cancel date
Aug 18, 2026
Formstack submitted (America/New_York)
Reason for cancel
Human refunded — reason missing from the decision email
Permit proof
No denial letter on file.
What we decided
HISTORY · never an input to decide()Refund
Human refunded with no reason on the short email.
2026-08-20T12:00:00-04:00
Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().
Decision matched from sent mail, but the full body is not on file for this order.
What the app recommends
Policy engine decide()Escalate
40% lowRefund or close with no recorded reason → escalate
No cancellation reason is on file. Confidence is too low to propose refund or credit automatically. Escalate to Jacob.
Also escalate: missing_reason, missing_reason
From order-form rules + opened permit file. Independent of Jacob's sent mail.
Jacob sent a refund; policy proposal escalates (vendor-fail, process error, missing reason, or manager call). Not an automatic mismatch — these refunds happen, but they are not the form.
Manufacturer
—
Sales rep —
Order total
—
Deposit
—
Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.
Gmail related to #27190
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
No Gmail threads attached yet for this order.
Facts
Short decision email: approved cancellation and refund, 5–7 business days. Reason not recorded. Low confidence — escalate rather than imitate a silent refund.
- Signed contract
- Yes
- Signed at
- 2026-06-15T10:00:00-04:00
- Cancel requested
- 2026-08-18T10:00:00-04:00
- Hours since signing
- 1536.0
- Days since signing
- 64.0
- Habitable
- No
- Wants refund
- Yes
- Permit denial alleged
- No
- Permit file uploaded
- No
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- Yes
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTNo customer-facing template for this proposal (escalate to Jacob first).