Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Dana Cole #19015

Example dataOver 72hForm receivedNo reply · old

Sales date

Apr 10, 2026

Signed date (order form)

Cancel date

Aug 1, 2026

Formstack submitted (America/New_York)

Reason for cancel

Habitable occupancy — asked for refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

91% high

Habitable structures do not qualify for a permit-denial refund → credit on file

Habitable / occupancy structures do not qualify for a permit-denial refund. After the 72-hour window, the outcome is credit on file toward a future building of the same or higher value (historically 2 years) — same as other outside-policy cancels. There is no separate no-refund bucket.

Also escalate: habitable_refund_ask

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19015

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancel Order 19015

    Aug 14, 2024, 6:48 PM · jack5da@yahoo.com · 2 messages

    Inbound

    To whom it may concern, cancel order number 19015 and we are requesting a refund. This building cannot be used for human occupancy, and we are not in the market

    1. InboundAug 14, 2024, 6:48 PM · jack5da@yahoo.com

      To whom it may concern, cancel order number 19015 and we are requesting a refund. This building cannot be used for human

    2. StaffAug 15, 2024, 4:23 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We can assist with processing your cancellation. The deposit would not be eligible for a refund as it is

  • Cancellation Form

    Aug 14, 2024, 5:54 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/14/24 5:54 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 14, 2024, 2:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 2:52 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 14, 2024, 2:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 2:52 PM Cancellation Policy: The Cancellation Policy i

    3. StaffAug 14, 2024, 5:54 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 5:54 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Mar 15, 2024, 6:18 PM · jack5da@yahoo.com · 2 messages

    Inbound

    Good afternoon, I, David Anthony Jackson, as Treasurer for Christian Fountain Baptist Church. I cannot cancel, what the Church Board has agreed upon. Therefore,

    1. StaffMar 15, 2024, 3:24 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMar 15, 2024, 6:18 PM · jack5da@yahoo.com

      Good afternoon, I, David Anthony Jackson, as Treasurer for Christian Fountain Baptist Church. I cannot cancel, what the

Facts

Customer wants to cancel because the building cannot be used for human occupancy / is asking to treat it as habitable living space. Habitable structures do not qualify for a refund. Escalate the refund ask; offer credit only.

Signed contract
Yes
Signed at
2026-04-10T10:00:00-04:00
Cancel requested
2026-08-01T10:00:00-04:00
Hours since signing
2712.0
Days since signing
113.0
Habitable
Yes
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Dana Cole,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602