Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Richard Maddux #26857

Example dataOver 72hFinished

Sales date

Mar 12, 2026

Signed date (order form)

Cancel date

Aug 10, 2026

Formstack submitted (America/New_York)

Reason for cancel

Vendor refused to install — refunded after chargeback

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· vendor_fail_goodwill

Human refunded after chargeback cleared. Processor receipt sent.

2026-08-18T12:00:00-04:00

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: safety@calbears.com

Subject: Re: Refund Approval order 26857

Good afternoon, I apologize for the delay. My processor informed me that an initiated chargeback caused a delay in the refund process. This has been resolved and the refund has been processed. You

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Escalate

55% low

Vendor fail / process error is a manager call — not an automatic refund

Vendor refused install, never installed, or a clear process error has been refunded in practice, but that is Brandyn/Jacob discretion — not the form. Escalate. Do not auto-refund.

Also escalate: chargeback, vendor_fail

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob sent a refund; policy proposal escalates (vendor-fail, process error, missing reason, or manager call). Not an automatic mismatch — these refunds happen, but they are not the form.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26857

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Refund Approval order 26857

    Aug 18, 2026, 1:24 PM · safety@calbears.com · 5 messages

    Inbound

    Order 26857 Richard Maddux 5608 Weber rd, Vacaville CA. I was sent an email approving a full refund of the $3690 deposit for a building never installed. Your ve

    1. InboundAug 18, 2026, 11:46 AM · safety@calbears.com

      Order 26857 Richard Maddux 5608 Weber rd, Vacaville CA. I was sent an email approving a full refund of the $3690 deposit

    2. StaffAug 18, 2026, 12:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Richard, I have requested a refund receipt from my order processor and will attach it to this email as so

    3. InboundAug 18, 2026, 1:17 PM · safety@calbears.com

      I have not received a refund. It is my understanding that you have refunded the money? If so where did you refund it? Ri

  • Re: Your cancellation form

    Jul 13, 2026, 8:06 PM · safety@calbears.com · 3 messages

    Inbound

    I have tried to submit a request to get a full refund of my deposit but the form does not allow a refund only a credit. If I do not get a full refund I will fil

    1. StaffJul 7, 2026, 2:30 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJul 13, 2026, 8:06 PM · safety@calbears.com

      I have tried to submit a request to get a full refund of my deposit but the form does not allow a refund only a credit.

    3. StaffJul 16, 2026, 3:50 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Richard, We have reviewed your request and approved your cancellation and refund. You should receive the

Facts

Vendor refused to install; building never installed. Human refunded after a chargeback delayed the processor. System must escalate, not auto-refund. Comparison is UNSURE: manager refunds happen, but they are not the form.

Signed contract
Yes
Signed at
2026-03-12T10:00:00-04:00
Cancel requested
2026-08-10T10:00:00-04:00
Hours since signing
3624.0
Days since signing
151.0
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
Yes
Process error
No
Legal / BBB / AG / chargeback
chargeback
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal (escalate to Jacob first).