Joseph Ruocco Jr #26690

Example dataOver 72hIn progress

Sales date

Apr 1, 2026

Signed date (order form)

Cancel date

Aug 28, 2026

Formstack submitted (America/New_York)

Reason for cancel

Non-permit cancel — human used “outside 90 day policy” language

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_90_day_policy

Human copy: “outside our 90 day cancellation policy and is not eligible for a refund.” Wrong reason on a non-permit file.

2026-08-28T17:03:00-04:00

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Credit on file

64% low

Outside policy → credit on file, and escalate legal / BBB / AG / chargeback

After 72 hours with no qualifying permit denial, the deposit converts to credit on file if they confirm. Legal, BBB, AG, or chargeback language is a manager call — do not auto-reply and do not auto-refund.

Also escalate: chargeback

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26690

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

No Gmail threads attached yet for this order.

Facts

Not a permit case. Human told him he was outside the 90 day cancellation policy and offered credit. He wants the money back and filed a card dispute. System should still propose credit, but MUST NOT use “90 day cancellation policy” as a blanket timeout — that is a reason/template MISMATCH.

Signed contract: Yes
Signed at: 2026-04-01T10:00:00-04:00
Cancel requested: 2026-08-28T10:00:00-04:00
Hours since signing: 3576.0
Days since signing: 149.0
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: chargeback
Missing reason: No
Credit offered / completed: offered / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Joseph Ruocco Jr,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602