Joseph Ruocco JR #25561

FORMSTACKReviewedOver 72hForm received

Sales date

Aug 4, 202

Signed date (order form)

Cancel date

Aug 12, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes

Open PDF — 120354023_a8a5ec68-e2e0-4f57-9781-9299fd30fce7__zoning_denial_letter_stroud_twp_3.pdf

zoning_denial_letter_stroud_twp_3.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent mail to josephruoccojr@gmail.com: Good afternoon Joseph, We have completed the review of your cancellation request. This request falls outside our 90 day cancellation policy and is not eligible for a refund. If you

2026-08-28T21:03:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: josephruoccojr@gmail.com

Subject: Re: Your cancellation form

Good afternoon Joseph, We have completed the review of your cancellation request. This request falls outside our 90 day cancellation policy and is not eligible for a refund. If you wish to proceed with

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Signing was 666211 days before the cancel request. The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

Best Choice

SENT TO MANUFACTURER

Order total

$18,683.25

Deposit

$3,736.65

Signed order form

Open files

Gmail related to #25561

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
Aug 28, 2026, 5:10 PM · josephruoccojr@gmail.com · 5 messages
Inbound
No i want my money back. Joseph Ruocco Jr PropertyStars Inc Fax - (866)545-5828 (570)856-2716 - cell best # to reach me Joe@propertystarsinc.com http://www.prop
1. StaffAug 11, 2026, 5:16 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundAug 27, 2026, 12:55 PM · josephruoccojr@gmail.com
  Good Morning, Any update on the cancellation request? On Tue, Aug 11, 2026 at 5:17 PM Cancellations Department <cancella
3. InboundAug 27, 2026, 12:56 PM · josephruoccojr@gmail.com
  I need this building cancelled and the refunds issued asap. Thanks so much, this is taking way to long On Tue, Aug 11, 2
Cancellation Form
Aug 12, 2026, 7:09 PM · noreply@formstack.com · 5 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 08/12/26 7:09 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffAug 12, 2026, 8:58 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/12/26 8:58 AM Cancellation Policy: The Cancellation Policy i
2. StaffAug 12, 2026, 8:58 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/12/26 8:58 AM Cancellation Policy: The Cancellation Policy i
3. StaffAug 12, 2026, 11:53 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/12/26 11:53 AM Cancellation Policy: The Cancellation Policy
Re: Big Buildings Direct - Joseph ruocco Ruocco's new metal building - 92011
Aug 6, 2026, 3:57 PM · josephruoccojr@gmail.com · 4 messages
Inbound
Ok thanks Joseph Ruocco Jr PropertyStars Inc Fax - (866)545-5828 (570)856-2716 - cell best # to reach me Joe@propertystarsinc.com http://www.propertystarsinc.co
1. InboundAug 6, 2026, 3:08 PM · josephruoccojr@gmail.com
  Can someone please let me know what's going on with this cancelation. I would like a call back please .its been almost 3
2. InboundAug 6, 2026, 3:51 PM · josephruoccojr@gmail.com
  I spoke to the twp as well . They said the max height cant be more than 15 ft . I may still want to continue with the pr
3. StaffAug 6, 2026, 3:54 PM · garrett@bigbuildingsdirect.com
  Hello Joseph, Unfortunately I'm unable to help you in this situation. We have a department specifically for revising ord
Your cancellation form
Jul 15, 2026, 9:55 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 25561
Name: Joseph Ruocco Jr
Phone: (570) 856-2716
Email: josephruoccojr@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 08/12/26 7:09 PM · form Aug 12, 2026 07:07 PM
Doc names: uc, 120354023_uc.bin, zoning_denial_letter_stroud_twp_3.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1a1qQVLRLX1-xd8oLuYGEvS-q9fAywfeB&export=download&size=1066234&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120354023085d9546e1004e039bd7f4c3b981a63f120354023_a8a5ec68e2e04f5797819299fd30fce7__zoning_denial_letter_stroud_twp_3.pdf_120354023_a8a5ec68e2e04f5797819299fd30fce7__zoning_denial_letter_stroud_twp_3.pdfTEST MODE
120354023_uc.bin — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1a1qQVLRLX1-xd8oLuYGEvS-q9fAywfeB&export=downloadTEST MODE
zoning_denial_letter_stroud_twp_3.pdf — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1kg6gb5API8ketJHa_JxpgaJXxmXgHIov&export=downloadTEST MODE

Attachments

0 local · 3 Drive link-only · order #25561

Local files are served from data/formstack-docs/25561/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only
120354023_uc.binTEST MODE · link-only
zoning_denial_letter_stroud_twp_3.pdfTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19ff60d885df07bb). Submitted 08/12/26 7:09 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, zoning_denial_letter_stroud_twp_3.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, zoning_denial_letter_stroud_twp_3.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract: Yes
Signed at: Aug 5, 202
Cancel requested: 2026-08-12T19:09:48-04:00
Hours since signing: 15989063.2
Days since signing: 666211.0
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, zoning_denial_letter_stroud_twp_3.pdf)
File opened in lab: Yes
Government-signed denial: Yes
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
zoning_denial_letter_stroud_twp_3.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Joseph Ruocco JR,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602