William Nicolais #27520

Example dataUnsignedFinished

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 28, 2026

Formstack submitted (America/New_York)

Reason for cancel

No contract signed

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Unsigned close· unsigned_no_contract

Human closed as unsigned.

2026-08-28T17:03:00-04:00

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Unsigned close

96% high

Unsigned / no contract signed → close as unsigned

No signed contract. Close as unsigned. There is no 72-hour or permit-denial refund path without a signature.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose unsigned_close under unsigned_no_contract.

Manufacturer

—

Sales rep Nick Brunsman

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27520

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

[Order 27520] Cancelled
Sep 2, 2026, 9:45 AM · projects@bigbuildingsdirect.com
Jacob / staff sent
Order cancelled Order #27520 This order has been cancelled. Reason: Cancellation closed
[Unsigned] Cancellation Request - Order #27520
Sep 1, 2026, 5:26 PM · projects@bigbuildingsdirect.com
Jacob / staff sent
Unsigned Cancellation Order #27520 A cancellation request requires your review: Order Number #27520 Customer William Nicolais Sales Rep Nick Brunsman Requested

Facts

Cancel-app tagged [Unsigned]. Reason: no contract signed. Example seed — never a live mailbox action.

Signed contract: No
Signed at: Not signed
Cancel requested: 2026-08-28T17:03:00-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

No customer-facing template for this proposal (unsigned close is internal).