Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Rocco Bratta #27112

Example dataNeeds reviewOver 72hIn progress

Sales date

May 15, 2026

Signed date (order form)

Cancel date

Aug 26, 2026

Formstack submitted (America/New_York)

Reason for cancel

Village of Glendale Heights punch list

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to 27112: Good afternoon Rocco, We do not have the ability to change the building department requirements, they must be followed accordingly. If you do not wish to proceed due to their requirements we can

2026-09-02T21:36:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo:

Subject: Re: Cancellation acknowledgment — Order 27112

Good afternoon Rocco, We do not have the ability to change the building department requirements, they must be followed accordingly. If you do not wish to proceed due to their requirements we can

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

78% medium

Plan-review punch list (sprinklers, frost wall, occupancy) is not an unfixable denial

A village/county punch list of required changes is not a government-signed unfixable permit denial. Ask for a denial letter proving the lot cannot take the building. Do not refund on a punch list.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: punch_list_not_denial.

Manufacturer

—

Sales rep Robin Campbell

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27112

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • RE: Cancellation acknowledgment — Order 27112

    Sep 2, 2026, 5:59 PM · roc.brat@avantiengineering.com · 3 messages

    Inbound

    Cancelation department Now you're making me very upset! Unless you want me to involve my attorney and avoid making a complaint with the better business bure

    1. InboundAug 28, 2026, 5:18 PM · roc.brat@avantiengineering.com

      This is the 3 rd time I'm sending this. The denial from the village was sent to me via email in the attached. The vi

    2. StaffSep 2, 2026, 5:36 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Rocco, We do not have the ability to change the building department requirements, they must be followed a

    3. InboundSep 2, 2026, 5:59 PM · roc.brat@avantiengineering.com

      Cancelation department Now you're making me very upset! Unless you want me to involve my attorney and avoid making a

  • Customer submitted cancellation form — Order #27112

    Aug 26, 2026, 11:47 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Customer submitted the cancellation form Order #27112 · 2026-08-26T15:47:03.120Z The customer has completed and submitted the cancellation form. Their responses

  • [Over 72h] Cancellation Request - Order #27112

    Aug 26, 2026, 11:14 AM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Over 72h Cancellation Order #27112 A cancellation request requires your review: Order Number #27112 Customer Rocco Bratta Sales Rep Robin Campbell Requested By

Facts

Village plan-review email: sprinkler, alarm, frost foundation, fire rating. Not a hard denial — required changes. Team asked again for permit denial docs.

Permit notes: Village punch list (sprinklers / frost wall / occupancy), not an unfixable denial.

Signed contract
Yes
Signed at
2026-05-15T10:00:00-04:00
Cancel requested
2026-08-26T09:00:00-04:00
Hours since signing
2471.0
Days since signing
103.0
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
Yes
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Rocco Bratta,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602