Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Patricia Lambert #1234567

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 18, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Very unsatisfactory customer service

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent mail to plwings47@gmail.com: Good morning Pat, We have reviewed your request. Your request falls outside our cancellation policy and is not eligible for a refund. If you wish to proceed with the cancellation t

2026-08-19T14:37:52Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: plwings47@gmail.com

Subject: Re: Your cancellation form

Good morning Pat,

We have reviewed your request. Your request falls outside our cancellation policy and is not eligible for a refund. If you wish to proceed with the cancellation the deposit will convert to a credit on file. The credit on file can be used towards the deposit for a future building purchase. Please let us know how you would like to proceed.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #1234567

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Aug 18, 2026, 6:25 PM · plwings47@gmail.com · 4 messages

    Inbound

    I filled out and signed refund form and signed. What is going on On Tue, Aug 18, 2026 at 6:23 PM Pat Lambert <plwings47@gmail.com> wrote: I have not recei

    1. StaffJul 7, 2026, 2:28 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundAug 18, 2026, 6:23 PM · plwings47@gmail.com

      I have not received deposit of $796.00. Please call me Pat Lambert 8132305096 On Tue, Jul 7, 2026 at 2:28 PM Cancellatio

    3. InboundAug 18, 2026, 6:25 PM · plwings47@gmail.com

      I filled out and signed refund form and signed. What is going on On Tue, Aug 18, 2026 at 6:23 PM Pat Lambert <plwings

  • Cancellation Form

    Aug 18, 2026, 6:21 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/18/26 6:21 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 18, 2026, 6:21 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/18/26 6:21 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 18, 2026, 6:21 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/18/26 6:21 PM Cancellation Policy: The Cancellation Policy i

  • Refund

    Jul 20, 2026, 2:08 PM · plwings47@gmail.com · 2 messages

    Inbound

    Sent from my iPhone

    1. InboundJul 20, 2026, 2:04 PM · plwings47@gmail.com

      Sent from my iPhone

    2. InboundJul 20, 2026, 2:08 PM · plwings47@gmail.com

      Sent from my iPhone

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
1234567
Name
Patricia Lambert
Phone
(813) 230-5096
Email
plwings47@gmail.com
Reason (dropdown)
Other
Reason (free text)
Very unsatisfactory customer service
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
08/18/26 6:21 PM · form Aug 18, 2026 06:17 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #1234567

Local files are served from data/formstack-docs/1234567/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1a016f6d619ad03a). Submitted 08/18/26 6:21 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Very unsatisfactory customer service

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-18T18:21:06-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Patricia Lambert,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602