Nikki Mustard #27002

Example dataOver 72hFinished

Sales date

May 1, 2026

Signed date (order form)

Cancel date

Aug 20, 2026

Formstack submitted (America/New_York)

Reason for cancel

Credit on file completed (Pine Mountain Vineyards)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· credit_completed

Credit stored under contact.

2026-08-28T17:03:00-04:00

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Credit on file

92% high

Credit on file already completed

Cancellation already converted to credit on file, stored under the contact. Confirm-complete template only.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under credit_completed.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27002

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

No Gmail threads attached yet for this order.

Facts

Human completed conversion. “Your credit on file will be stored under your contact information.” Customer later asked for balance + restrictions.

Signed contract: Yes
Signed at: 2026-05-01T10:00:00-04:00
Cancel requested: 2026-08-20T10:00:00-04:00
Hours since signing: 2664.0
Days since signing: 111.0
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: offered / completed
Refused credit checkbox: No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request completed — credit on file

Hello Nikki Mustard,

We have completed your cancellation request. Your credit on file will be stored under your contact information.

The credit can be used toward the deposit of a future building of the same or higher value and is historically valid for two years. If you have any questions please let us know.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602