Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Richard Duncan #27531

FORMSTACKReviewedOver 72hForm received

Sales date

Jul 30, 2020

From the order record

Cancel date

Aug 12, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
unzipped/image1.pngOpen image — unzipped/image1.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to rich@rgexcavating.com: Good afternoon, We have completed the review of your request and approved your cancellation and refund. You should receive the refund within 5-7 business days. -- Big Buildings Direct Cancellation Department Email Only

2026-08-20T20:32:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: rich@rgexcavating.com

Subject: Cancellation Request

Good afternoon,

We have completed the review of your request and approved your cancellation
and refund. You should receive the refund within 5-7 business days.

--
Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St.
Tampa, FL 33602

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Signing was 666213 days before the cancel request. The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

American Steel

CANCELLED · Tyler Hughes

Order total

$23,706.18

Deposit

$4,741.24

Signed order form

Open files

Sales rep Tyler Hughes

Gmail related to #27531

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • [Order 27531] Cancelled

    Aug 25, 2026, 10:33 AM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Order cancelled Order #27531 This order has been cancelled. Reason: Cancellation closed View Order Big Buildings Direct · Automated lifecycle notification

  • [Over 72h] Cancellation Request - Order #27531

    Aug 24, 2026, 3:02 PM · projects@bigbuildingsdirect.com

    Jacob / staff sent

    Over 72h Cancellation Order #27531 A cancellation request requires your review: Order Number #27531 Customer Rich Duncan Sales Rep Tyler Hughes Requested By bat

  • Re: Cancellation Request

    Aug 20, 2026, 4:46 PM · rich@rgexcavating.com · 3 messages

    Inbound

    Great, thank you so much! Get Outlook for iOS From: Cancellations Department <cancellations@bigbuildingsdirect.com> Sent: Thursday, 20 August 2026 13:32:00 To:

    1. StaffAug 20, 2026, 4:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have completed the review of your request and approved your cancellation and refund. You should recei

    2. StaffAug 20, 2026, 4:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have completed the review of your request and approved your cancellation and refund. You should recei

    3. InboundAug 20, 2026, 4:46 PM · rich@rgexcavating.com

      Great, thank you so much! Get Outlook for iOS From: Cancellations Department <cancellations@bigbuildingsdirect.com> Sent

  • Cancellation Form

    Aug 12, 2026, 11:53 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 27531 · Richard Duncan

  • Your cancellation form

    Aug 11, 2026, 3:15 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
27531
Name
Richard Duncan
Phone
15035806305
Email
rich@rgexcavating.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/12/26 11:53 AM · form Aug 12, 2026 08:46 AM
Doc names
uc, 120354023_uc.bin, denial.docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #27531

Local files are served from data/formstack-docs/27531/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19ff60d885df07bb). Submitted 08/12/26 11:53 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, denial.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, denial.docx. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Aug 3, 202
Cancel requested
2026-08-12T11:53:34-04:00
Hours since signing
15989103.9
Days since signing
666212.7
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, denial.docx)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • denial.docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Richard Duncan,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602