Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Joseph Jenkins #26544

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Apr 17, 2026

From the order record

Cancel date

Aug 20, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Salesman sold me a building that cannot be installed as sold

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to jennydomingus@yahoo.com: Good afternoon, We have completed our review of your cancellation request. This request falls outside of our 90 day cancellation policy and is not eligible for a refund. If you wish to proceed with the

2026-08-28T21:03:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jennydomingus@yahoo.com

Subject: Re: Joseph Jenkins #26544

Good afternoon, We have completed our review of your cancellation request. This request falls outside of our 90 day cancellation policy and is not eligible for a refund. If you wish to proceed with the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 125 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

TBS

ready_for_manufacturer

Order total

$29,186.88

Deposit

$4,669.90

Signed order form

Open files

Gmail related to #26544

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Joseph Jenkins #26544

    Aug 20, 2026, 6:32 PM · jennydomingus@yahoo.com · 2 messages

    Inbound
    1. InboundAug 20, 2026, 6:32 PM · jennydomingus@yahoo.com
    2. StaffAug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have completed our review of your cancellation request. This request falls outside of our 90 day canc

  • Cancellation Form

    Aug 20, 2026, 7:48 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 26544 · Joseph Jenkins

  • Your cancellation form

    Aug 18, 2026, 12:33 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26544
Name
Joseph Jenkins
Phone
(352) 516-9660
Email
jennydomingus@yahoo.com
Reason (dropdown)
Other
Reason (free text)
Salesman sold me a building that cannot be installed as sold
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
08/20/26 7:48 AM · form Aug 20, 2026 07:46 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #26544

Local files are served from data/formstack-docs/26544/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1a01f00c146ec896). Submitted 08/20/26 7:48 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Salesman sold me a building that cannot be installed as sold

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-20T07:48:54-04:00
Hours since signing
n/a
Days since signing
125.3
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Joseph Jenkins,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602