Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kellen Warner #27328

FORMSTACKReviewedOver 72hForm received

Sales date

Jul 14, 2020

From the order record

Cancel date

Aug 13, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes
Open PDF — 120354023_c4ef4b8d-2324-4dbc-bce0-79b54ee1bcc1__warner_kellen_-_zoning_denial_letter.pdf

What we decided

HISTORY · never an input to decide()

Need documents· setbacks_maybe_fixable

Matched historical review: zoning denial letter on file; need proof setbacks cannot be met (Kellen Warner).

2026-08-28T17:03:00-04:00 · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Signing was 2213 days before the cancel request. The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: need_docs. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

American Steel

SENT TO MANUFACTURER

Order total

$26,239.01

Deposit

$5,247.80

Signed order form

Open files

Gmail related to #27328

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Order#27328 update

    Aug 28, 2026, 5:37 PM · kellenwarner@gmail.com · 4 messages

    Inbound

    Good afternoon, The previous email that you have responded to has the official denial letter provided by the county of Kalkaska Michigan, signed by an appointed

    1. InboundAug 25, 2026, 2:01 PM · kellenwarner@gmail.com

      Good afternoon, I submitted a cancelation/refund request for my order because zoning and permits were denied. It was abo

    2. StaffAug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kellen, We have completed the review of your request. To approve the cancellation under our denial policy

    3. InboundAug 28, 2026, 5:37 PM · kellenwarner@gmail.com

      Good afternoon, The previous email that you have responded to has the official denial letter provided by the county of K

  • Your cancellation form

    Aug 13, 2026, 3:13 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Aug 13, 2026, 3:47 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 27328 · kellen warner

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
27328
Name
kellen warner
Phone
(231) 676-8074
Email
kellenwarner@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/13/26 3:47 PM · form Aug 13, 2026 03:45 PM
Doc names
uc, 120354023_uc.bin, warner_kellen_-_zoning_denial_letter.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #27328

Local files are served from data/formstack-docs/27328/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19ffcaa1b3e4ca08). Submitted 08/13/26 3:47 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, warner_kellen_-_zoning_denial_letter.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, warner_kellen_-_zoning_denial_letter.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Jul 23, 20
Cancel requested
2026-08-13T15:47:09-04:00
Hours since signing
53107.8
Days since signing
2212.8
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, warner_kellen_-_zoning_denial_letter.pdf)
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • warner_kellen_-_zoning_denial_letter.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kellen Warner,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602