Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kellen Warner #27328

ORDER APPReviewedOver 72hIn progress

Sales date

Jul 14, 2020

From the order record

Cancel date

Aug 25, 2026

Formstack submitted (America/New_York)

Reason for cancel

Zoning denial letter — setbacks maybe fixable

Permit proof

Signed by government? YesFixable? Yes
Open PDF — 120354023_c4ef4b8d-2324-4dbc-bce0-79b54ee1bcc1__warner_kellen_-_zoning_denial_letter.pdf

What we decided

HISTORY · never an input to decide()

Need documents· setbacks_maybe_fixable

Matched historical review: zoning denial letter on file; need proof setbacks cannot be met (Kellen Warner).

2026-08-28T17:03:00-04:00 · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Need documents

72% medium

Setbacks may be met by relocating the building — need proof they cannot

Zoning/setback letters are not enough if the building can be placed to local regulations. Ask for a document showing the setbacks cannot be met. Not a refund until unfixable is proven.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose need_docs under setbacks_maybe_fixable.

Manufacturer

American Steel

SENT TO MANUFACTURER

Order total

$26,239.01

Deposit

$5,247.80

Signed order form

Open files

Gmail related to #27328

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Order#27328 update

    Aug 28, 2026, 5:37 PM · kellenwarner@gmail.com · 4 messages

    Inbound

    Good afternoon, The previous email that you have responded to has the official denial letter provided by the county of Kalkaska Michigan, signed by an appointed

    1. InboundAug 25, 2026, 2:01 PM · kellenwarner@gmail.com

      Good afternoon, I submitted a cancelation/refund request for my order because zoning and permits were denied. It was abo

    2. StaffAug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kellen, We have completed the review of your request. To approve the cancellation under our denial policy

    3. InboundAug 28, 2026, 5:37 PM · kellenwarner@gmail.com

      Good afternoon, The previous email that you have responded to has the official denial letter provided by the county of K

  • Your cancellation form

    Aug 13, 2026, 3:13 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Aug 13, 2026, 3:47 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 27328 · kellen warner

Facts

County zoning denial letter on file. Customer argues MDOT ROW + county setback makes the garage sit in front of the house. Team asked for proof setbacks cannot be met. Not a clean unfixable denial.

Permit notes: WARNER KELLEN - ZONING DENIAL LETTER. Setbacks may be met by relocating. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Jul 23, 20
Cancel requested
2026-08-25T11:00:00-04:00
Hours since signing
53391.0
Days since signing
2224.6
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Yes
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — proof that setbacks cannot be met

Hello Kellen Warner,

To approve a cancellation under the permit-denial policy we need a document showing that the setbacks cannot be met. If the setbacks can be met, the building must be placed according to local regulations.

A variance requirement, a punch list of required changes, or a letter that does not say the lot cannot take the building is not an unfixable denial.

Please send written confirmation from your building department. We can continue review once we have it.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602