Chip Hardesty #27465
ORDER APPOver 72hForm receivedNo staff letterSales date
Jul 28, 2026
From the order record
Cancel date
Aug 31, 2026
Formstack submitted (America/New_York)
Reason for cancel
Cancellation requested (over 72h) — life circumstances
Permit proof
No denial letter on file.
What we decided
HISTORY · never an input to decide()No sent decision found
What the app recommends
Policy engine decide()Credit on file
80% mediumAfter 72h with no qualifying permit denial → credit on file
Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.
From order-form rules + opened permit file. Independent of Jacob's sent mail.
Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.
Manufacturer
Eagle
SENT TO MANUFACTURER · Max Wright
Order total
$8,935.00
Deposit
$1,518.95
Signed order form
Open filesSales rep Max Wright
Gmail related to #27465
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
- Jacob / staff sent
Customer submitted cancellation form — Order #27465
Aug 31, 2026, 5:11 PM · cancellations@bigbuildingsdirect.com
Customer submitted the cancellation form Order #27465 · 2026-08-31T21:11:43.521Z The customer has completed and submitted the cancellation form. Their responses
- Jacob / staff sent
[Over 72h] Cancellation Request - Order #27465
Aug 31, 2026, 2:27 PM · projects@bigbuildingsdirect.com
Over 72h Cancellation Order #27465 A cancellation request requires your review: Order Number #27465 Customer Chip Hardesty Sales Rep Max Wright Requested By jac
Facts
Signed Jul 29, 2026. Form received Aug 31. Over 72h. Wants a refund for life circumstances. No permit denial. System should propose credit on file. Human still pending. Example seed matching the live console row.
- Signed contract
- Yes
- Signed at
- 2026-07-29
- Cancel requested
- 2026-08-31T14:27:00-04:00
- Hours since signing
- 810.5
- Days since signing
- 33.6
- Habitable
- No
- Wants refund
- Yes
- Permit denial alleged
- No
- Permit file uploaded
- No
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- No
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTSubject: Cancellation request — credit on file
Hello Chip Hardesty, We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing. If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years. Please tell us how you would like to proceed. Big Buildings Direct Cancellation Department Email Only: cancellations@bigbuildingsdirect.com 1515 N Marion St Tampa, FL 33602