Manager queue · example data
Escalations
Cases with confidence under 70, legal / BBB / AG / chargeback, vendor fail, habitable refund asks, or a manager override recorded in this lab. Do not auto-reply to attorney, BBB, AG, or chargeback mail.
| Order | Customer | Why | Policy proposal | Confidence | Queue | Compare |
|---|---|---|---|---|---|---|
| #unk-fsapi-1271804128 | Libby Scibek FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #unk-libbyjackson1962 | Libby Scibek FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20213 | Dustin Nielsen FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #21151 | Suzanna Rodriguez FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #21194 | Bonnie Adkins FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #13877 | Russell Bonzer FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20774 | Robert Maxcy FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #Zoho | Rick Gunvaldsen FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20638 | Rick Becker FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20344 | Austin Campbell FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20400 | Tammy McLeod FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #20346 | David Ferguson FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #20371 | Jesse LaMarca FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #20229 | Lawrence Ortega FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #19973 | Tom Vidovic FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #19947 | David Hughes FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #19763 | Matthew Allen FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #20039 | Steve Scope FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #19853 | ERIK RAMOS FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #8499 | ERIK RAMOS FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MISMATCH |
| #19129 | Houston Discount Floors & Remodel FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | MATCH |
| #19193 | Kevin Curtis FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #19202 | Matthew Conner FORMSTACK | vendor failconfidence < 70 | Escalate | 55% low | Over 72h | UNSURE |
| #1885r | Kirk McPherson FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #1885 | Kirk McPherson FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #18876 | Justin Kromski FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #17963 | Jill Noah FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #18363 | Zach Paschall FORMSTACKNo reply · old | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #unk-fsapi-1141556456 | Richard Farnham FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |
| #unk-rickf5338 | Richard Farnham FORMSTACK | low confidence | Credit on file | 62% low | Over 72h | UNSURE |