Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

David Hughes #19947

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 9, 2024

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19947

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Jun 11, 2024, 11:26 AM · zbuttercase@hotmail.com · 5 messages

    Inbound

    Ok thank you… Check should be made out to DAVID HUGHES Address- 1013 E Nishna Rd. Shenandoah, IA 51601 Sent from my iPhone On Jun 11, 2024, at 9:36 AM, Cancella

    1. InboundJun 10, 2024, 9:20 PM · zbuttercase@hotmail.com

      Just following up seeing if everyone received my email looking for a resolution. Thanks Zac Buttercase Sent from my iPho

    2. StaffJun 11, 2024, 10:35 AM · cancellations@bigbuildingsdirect.com

      Good morning Zac, The cancellation has been further reviewed and the refund has been approved. To process your refund we

    3. InboundJun 11, 2024, 11:26 AM · zbuttercase@hotmail.com

      Ok thank you… Check should be made out to DAVID HUGHES Address- 1013 E Nishna Rd. Shenandoah, IA 51601 Sent from my iPho

  • Refund

    Jun 7, 2024, 8:32 PM · zbuttercase@hotmail.com

    Inbound

    Bailey, I have included you in this email. I have responded to the cancellation dept and they want to know why I canceled. I responded to that email as well. Th

  • Cancellation reason

    Jun 5, 2024, 10:17 PM · zbuttercase@hotmail.com

    Inbound

    I don't believe it was out of the 72 hour window of contract to answer from American steel. The reason for cancellation is because we were quoted 12x12inch

  • Re: Your cancellation form

    Jun 5, 2024, 10:08 PM · zbuttercase@hotmail.com · 3 messages

    Inbound

            I don't believe it was out of the 72 hour window of contract to answer from American steel. The reason for cancellation is because we were

    1. StaffMay 8, 2024, 11:55 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. StaffJun 5, 2024, 5:43 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Zac, We have reviewed your cancellation request however the request was outside of our 72 hour cancellati

    3. InboundJun 5, 2024, 10:08 PM · zbuttercase@hotmail.com

              I don't believe it was out of the 72 hour window of contract to answer from American steel. The rea

  • Cancellation Form

    May 9, 2024, 9:39 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 19947 · David Hughes

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19947
Name
David Hughes
Phone
(402) 217-2328
Email
zbuttercase@hotmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
05/09/24 9:39 AM · form May 09, 2024 08:35 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #19947

Local files are served from data/formstack-docs/19947/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread fsapi-1223626861). Submitted 05/09/24 9:39 AM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-05-09T09:39:48-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello David Hughes,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602