Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kevin Curtis #19193

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 28, 2024

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120399912_Notice Of Right To Cancel.jpgOpen image — 120399912_Notice Of Right To Cancel.jpg

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19193

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancel Order # 19193

    Feb 28, 2024, 5:24 PM · curtisk275@gmail.com

    Inbound

    Dear Big Buildings Direct, I received the cancellation notice this morning. It has been filled out and returned to you. I spoke to your agent Salita who called

  • Cancellation Form

    Feb 28, 2024, 4:48 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 02/28/24 4:48 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffFeb 28, 2024, 11:19 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/28/24 11:19 AM Cancellation Policy: The Cancellation Policy

    2. StaffFeb 28, 2024, 11:19 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/28/24 11:19 AM Cancellation Policy: The Cancellation Policy

    3. StaffFeb 28, 2024, 4:48 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/28/24 4:48 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Feb 28, 2024, 10:11 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19193
Name
Kevin Curtis
Phone
(253) 508-4157
Email
curtisk275@gmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
02/28/24 4:48 PM · form Feb 28, 2024 01:38 PM
Doc names
uc, 120399912_uc.bin, 120399912_Notice Of Right To Cancel.jpg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #19193

Local files are served from data/formstack-docs/19193/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18df083f0a472cd3). Submitted 02/28/24 4:48 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120399912_uc.bin, 120399912_Notice Of Right To Cancel.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_Notice Of Right To Cancel.jpg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-02-28T16:48:03-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_Notice Of Right To Cancel.jpg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_Notice Of Right To Cancel.jpg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kevin Curtis,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602