Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

ERIK RAMOS #19853

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 22, 2024

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to dustoff1966@gmail.com: Good afternoon Eric, Your cancellation has been processed and you should receive your refund within 5-7 business days. On Mon, Apr 22, 2024 at 3:52 PM eric romo <dustoff1966@gmail.com> wrote:

2024-04-26T16:08:18Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: dustoff1966@gmail.com

Subject: Re: Order #19853 cancelation

Good afternoon Eric, Your cancellation has been processed and you should receive your refund within 5-7 business days. On Mon, Apr 22, 2024 at 3:52 PM eric romo <dustoff1966@gmail.com> wrote:

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19853

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Order #19853 cancelation

    Apr 26, 2024, 1:15 PM · dustoff1966@gmail.com · 3 messages

    Inbound

    Thank you for your assistance. On Fri, Apr 26, 2024, 10:08 AM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good afternoon Eric,

    1. InboundApr 22, 2024, 3:51 PM · dustoff1966@gmail.com

      Hello, I submitted cancelation form, you will see 2 forms, mistakenly i sent one with quote #8499, but I did send a corr

    2. StaffApr 26, 2024, 12:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Eric, Your cancellation has been processed and you should receive your refund within 5-7 business days. O

    3. InboundApr 26, 2024, 1:15 PM · dustoff1966@gmail.com

      Thank you for your assistance. On Fri, Apr 26, 2024, 10:08 AM Cancellations Department <cancellations@bigbuildingsdir

  • Cancellation Form

    Apr 22, 2024, 3:45 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 19853 · ERIK RAMOS

  • Your cancellation form

    Apr 22, 2024, 10:39 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19853
Name
ERIK RAMOS
Phone
(915) 240-3606
Email
dustoff1966@gmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
04/22/24 3:45 PM · form Apr 22, 2024 01:44 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #19853

Local files are served from data/formstack-docs/19853/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread fsapi-1217784760). Submitted 04/22/24 3:45 PM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-04-22T15:45:46-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello ERIK RAMOS,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602