Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Patrick Ghougassian #XNEQ2TQQRRLGA8OVXOAGNXD3CE7RDNHSDLGEGRHJFC4

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 13, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to patrick90292@gmail.com: Given the situation we can offer an extension on our credit on file policy for an additional two years but we would not be able to offer a refund. On Wed, Aug 14, 2024 at 6:09 PM classproject00111 <

2024-08-15T20:23:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: patrick90292@gmail.com

Subject: Re: Cancellation Request

Given the situation we can offer an extension on our credit on file policy for an additional two years but we would not be able to offer a refund. On Wed, Aug 14, 2024 at 6:09 PM classproject00111 <

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #XNEQ2TQQRRLGA8OVXOAGNXD3CE7RDNHSDLGEGRHJFC4

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Aug 15, 2024, 4:29 PM · patrick90292@gmail.com · 6 messages

    Inbound

    Hi. I understand of course Can we please keep the order open as it is? So can we cancel the cancellation please? Thank you Sent from my iPhone On Aug 15, 2024,

    1. StaffAug 14, 2024, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request. Due to the amount of time that your project has been on orde

    2. InboundAug 14, 2024, 6:09 PM · patrick90292@gmail.com

      Hi. I understand but I've been scammed of 40k and will likely use your services again soon. Is there any chance you can

    3. StaffAug 15, 2024, 4:23 PM · cancellations@bigbuildingsdirect.com

      Given the situation we can offer an extension on our credit on file policy for an additional two years but we would not

  • Your cancellation form

    Aug 12, 2024, 11:58 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
XNEQ2TQQRRLGA8OVXOAGNXD3CE7RDNHSDLGEGRHJFC4
Name
Patrick Ghougassian
Phone
(202) 907-1229
Email
patrick90292@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/13/24 2:46 PM · form Aug 13, 2024 11:04 AM
Doc names
uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf, 120399912_patrick_ghougassian_big_buildings_direct_complex_4.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 3 Drive link-only · order #XNEQ2TQQRRLGA8OVXOAGNXD3CE7RDNHSDLGEGRHJFC4

Local files are served from data/formstack-docs/XNEQ2TQQRRLGA8OVXOAGNXD3CE7RDNHSDLGEGRHJFC4/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 1914d1050ea1d0a9). Submitted 08/13/24 2:46 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf, 120399912_patrick_ghougassian_big_buildings_direct_complex_4.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf, 120399912_patrick_ghougassian_big_buildings_direct_complex_4.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-08-13T14:46:30-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf, 120399912_patrick_ghougassian_big_buildings_direct_complex_4.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_patrick_ghougassian_big_buildings_direct_complex_3.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_patrick_ghougassian_big_buildings_direct_complex_4.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Patrick Ghougassian,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602