Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Jared Ahner #Unsure

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 2, 2025

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to jared.ahner@allanmyers.com: Good afternoon, We have received your cancellation request and it is outside of our 90 day cancellation policy. If you choose to proceed with the cancellation the deposit would not be eligible for a

2025-07-09T21:51:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jared.ahner@allanmyers.com

Subject: Cancellation Request

Good afternoon, We have received your cancellation request and it is outside of our 90 day cancellation policy. If you choose to proceed with the cancellation the deposit would not be eligible for a

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #Unsure

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Jul 10, 2025, 5:03 PM · Jared.Ahner@allanmyers.com · 6 messages

    Inbound

    Well that's some bull…. I notified well within the 90 days the first time. Filled out and sent in the form now your telling me it's my fault I didn't notify you soon enough when the error

  • Cancellation Form

    Jul 2, 2025, 9:04 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 07/02/25 9:04 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJul 2, 2025, 9:04 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 07/02/25 9:04 AM Cancellation Policy: The Cancellation Policy i

    2. StaffJul 2, 2025, 9:04 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 07/02/25 9:04 AM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Jun 24, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

  • Your cancellation form

    Dec 19, 2024, 10:28 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
Unsure
Name
Jared Ahner
Phone
(610) 577-5655
Email
jared.ahner@allanmyers.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
07/02/25 9:04 AM · form Jul 02, 2025 09:02 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #Unsure

Local files are served from data/formstack-docs/Unsure/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 197cb3d312c72a9f). Submitted 07/02/25 9:04 AM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-02T09:04:29-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Jared Ahner,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE