Travis Green #unk-travisgreen8975

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Dec 12, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

My brother had passed was in the car accident I just didn't have the money to pay for the house I'm sorry

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to travisgreen8975@gmail.com: Good afternoon, We have reviewed your cancellation request. Unfortunately this request is outside of our cancellation policy, if you choose to proceed with the cancellation the deposit would not be

2026-01-12T18:00:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: travisgreen8975@gmail.com

Subject: Cancellation Request

Good afternoon, We have reviewed your cancellation request. Unfortunately this request is outside of our cancellation policy, if you choose to proceed with the cancellation the deposit would not be

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-travisgreen8975

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Fwd: Cancellation Request
Jan 13, 2026, 11:56 AM · cancellations@bigbuildingsdirect.com · 3 messages
Jacob / staff sent
---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Mon, Jan 12, 2026 at 1:00 PM Subject: Cancell
1. StaffJan 12, 2026, 1:00 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your cancellation request. Unfortunately this request is outside of our cancellation po
2. StaffJan 12, 2026, 1:00 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your cancellation request. Unfortunately this request is outside of our cancellation po
3. StaffJan 13, 2026, 11:56 AM · cancellations@bigbuildingsdirect.com
  ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Mon,
Cancellation Form
Dec 12, 2025, 9:18 PM · noreply@formstack.com · 5 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 12/12/25 9:18 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffDec 12, 2025, 5:01 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/12/25 5:01 PM Cancellation Policy: The Cancellation Policy i
2. StaffDec 12, 2025, 5:01 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/12/25 5:01 PM Cancellation Policy: The Cancellation Policy i
3. StaffDec 12, 2025, 6:08 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/12/25 6:08 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Dec 12, 2025, 2:35 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure
Cancellation Request
Jun 24, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Good afternoon Travis, We have received your cancellation request however it is outside of our cancellation policy. If you choose to proceed with your cancellation the deposit would not be eligible for
Your cancellation form
Jun 17, 2025, 10:12 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: unk-travisgreen8975
Name: Travis Green
Phone: 2052438975
Email: travisgreen8975@gmail.com
Reason (dropdown): Other
Reason (free text): My brother had passed was in the car accident I just didn't have the money to pay for the house I'm sorry
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 12/12/25 9:18 PM · form Dec 12, 2025 08:02 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #unk-travisgreen8975

Local files are served from data/formstack-docs/unk-travisgreen8975/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19b14955ad9d706a). Submitted 12/12/25 9:18 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: My brother had passed was in the car accident I just didn't have the money to pay for the house I'm sorry

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-12-12T21:18:00-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Travis Green,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602