Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Thomas Tibbetts #unk-thomas

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 6, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Delay/Agreed to Cancel

Request: Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-thomas

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • RE: Building project with INFINITY CARPORTS - BIG BUILDINGS DIRECT -Cancellation request

    Nov 21, 2023, 6:13 PM · thomas@emi-ok.com · 5 messages

    Inbound

    Brian, We are now having issues with cancellations department and getting a refund. I want to talk to management as this is unacceptable. This is not what was discussed at all nor what we agreed upon.

  • Cancellation Form

    Nov 6, 2023, 3:50 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 11/06/23 3:50 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffNov 6, 2023, 3:50 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 11/06/23 3:50 PM Cancellation Policy: The Cancellation Policy i

    2. StaffNov 6, 2023, 3:50 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 11/06/23 3:50 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Oct 11, 2023, 11:21 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

  • Your cancellation form

    Oct 3, 2023, 5:47 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
unk-thomas
Name
Thomas Tibbetts
Phone
(405) 561-2588
Email
thomas@emi-ok.com
Reason (dropdown)
Other
Reason (free text)
Delay/Agreed to Cancel
Request (refund vs credit)
Request: Credit On File
Credit checkbox
I understand
Submitted time
11/06/23 3:50 PM · form Nov 06, 2023 12:46 PM
Doc names
120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #unk-thomas

Local files are served from data/formstack-docs/unk-thomas/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18ba666cfc36371b). Submitted 11/06/23 3:50 PM ET. Request: Request: Credit On File. Credit checkbox: I understand. Docs mentioned: 120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf. A filename is not a denial. Delay/Agreed to Cancel

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-11-06T15:50:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120399912_Express Buildings INC (Michael_Thomas Tibbetts) (003).pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Thomas Tibbetts,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602