Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Robert Szoyka #unk-fsapi-1361275561

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 11, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to acleaningregiment@gmail.com: Good afternoon Laura, Your cancellation and refund was processed yesterday. The refund goes back to the card that the deposit was placed on and you should receive it within the next 5-7 business days.

2025-07-31T15:56:58Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: acleaningregiment@gmail.com

Subject: Re: SZOYKA ORDER #24007

Good afternoon Laura, Your cancellation and refund was processed yesterday. The refund goes back to the card that the deposit was placed on and you should receive it within the next 5-7 business days.

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-fsapi-1361275561

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: SZOYKA ORDER #24007

    Jul 31, 2025, 4:51 PM · acleaningregiment@gmail.com · 3 messages

    Inbound

    Thank you very much we are in receipt of the refund Laura Vazquez, Owner/Operator A Cleaning Regiment 772-501-6231 On Thu, Jul 31, 2025 at 11:57 AM Cancellations Department <cancellations@

  • Cancellation

    Jul 29, 2025, 8:27 PM · acleaningregiment@gmail.com

    Inbound

    To Whom It May Concern I am writing to inquire about our cancellation refund for order #24007 - 139 Harris Dr, Sebastian, FL 32958 On July 15, 2025 I provided a letter from my Building Department

  • SZOYKA ORDER # 24007 CANCELLATION

    Jul 15, 2025, 4:04 PM · acleaningregiment@gmail.com · 2 messages

    Inbound

    To Whom It May Concern regarding order #24007 Attached per your request is the letter from our Building Department stating that NO PERMIT will be issued. Please inform us as to how we will receive our

  • Re: Your cancellation form

    Jul 15, 2025, 8:49 AM · acleaningregiment@gmail.com · 5 messages

    Inbound

    We were ordering 2 buildings and I need to make sure that we are canceling the CORRECT BUILDING the building we're canceling is the “” Awning “” that would've been installed in the driveway

  • Cancellation Form

    Jul 11, 2025, 2:34 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order unk-fsapi-1361275561 · Robert Szoyka

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
unk-fsapi-1361275561
Name
Robert Szoyka
Phone
(347) 321-5072
Email
acleaningregiment@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
07/11/25 2:34 PM · form Jul 11, 2025 02:21 PM
Doc names
uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #unk-fsapi-1361275561

Local files are served from data/formstack-docs/unk-fsapi-1361275561/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread fsapi-1361275561). Submitted 07/11/25 2:34 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-11T14:34:39-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Robert Szoyka,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602