Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Joshua Kaizer #dlr002357-bbd

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Aug 30, 2022

From the order record

Cancel date

Oct 16, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to robert.l.kaizer@gmail.com: Good afternoon Josh, With the cancellation being outside of our policy we do not offer a partial refund. If you wish to proceed with the cancellation the deposit would be converted to a credit on file

2025-12-19T21:43:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: robert.l.kaizer@gmail.com

Subject: Re: Your cancellation form

Good afternoon Josh, With the cancellation being outside of our policy we do not offer a partial refund. If you wish to proceed with the cancellation the deposit would be converted to a credit on file

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 1143 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: outside_policy_default_credit. Policy proposal: permit_window_closed_90d.

Manufacturer

American Steel

cancelled

Order total

$15,098.00

Deposit

$2,415.68

Signed order form

Open files

Gmail related to #dlr002357-bbd

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jan 7, 2026, 8:20 PM · robert.l.kaizer@gmail.com · 5 messages

    Inbound

    The refund policy you are talking about is not what we agreed to in the initial contract. Here is the line I signed: Upon receipt of proof of cancellation, due to county permitting that is out of the

  • Holiday Closure Re: cancellation form

    Nov 28, 2025, 10:40 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, Thank you for reaching out to the cancellation department. Our department is close for our Holiday closure and will reopen Monday Dec. 8th, 2025. Have a great day! -- Big Buildings Direct

  • Re: cancellation form

    Nov 28, 2025, 10:40 AM · robert.l.kaizer@gmail.com · 3 messages

    Inbound

    Hellow, Thanks for the update. I want to be clear that I understand and respect that your company put some time into my order. I also understand that I am responsible for the cost of the engineered

  • Cancellation Form

    Oct 16, 2025, 8:17 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order dlr002357-bbd · joshua kaizer

  • Your cancellation form

    Oct 14, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
dlr002357-bbd
Name
joshua kaizer
Phone
(814) 222-4257
Email
Robert.L.Kaizer@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/16/25 8:17 AM · form Oct 16, 2025 08:09 AM
Doc names
uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #dlr002357-bbd

Local files are served from data/formstack-docs/dlr002357-bbd/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread fsapi-1390262731). Submitted 10/16/25 8:17 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-16T08:17:25-04:00
Hours since signing
n/a
Days since signing
1143.3
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Joshua Kaizer,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602