Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Wendell Whitmore #DLR002357

FORMSTACKOver 72hForm received

Sales date

Mar 6, 2025

From the order record

Cancel date

Oct 10, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

No job

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to wendell1238@icloud.com: Good afternoon Wendell, We have reviewed your request, this cancellation request is outside of our cancellation policy. Because of this if you chose to proceed with the cancellation the deposit would

2025-11-17T22:25:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: wendell1238@icloud.com

Subject: Cancellation request

Good afternoon Wendell, We have reviewed your request, this cancellation request is outside of our cancellation policy. Because of this if you chose to proceed with the cancellation the deposit would

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$25,403.40

Deposit

$4,572.61

Signed order form

Open files

Gmail related to #DLR002357

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation request

    Nov 17, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Wendell, We have reviewed your request, this cancellation request is outside of our cancellation policy. Because of this if you chose to proceed

    1. StaffNov 17, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Wendell, We have reviewed your request, this cancellation request is outside of our cancellation policy.

    2. StaffNov 17, 2025, 5:25 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Wendell, We have reviewed your request, this cancellation request is outside of our cancellation policy.

  • Cancellation Form

    Oct 16, 2025, 8:17 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order dlr002357-bbd · joshua kaizer

  • Cancellation Form

    Oct 10, 2025, 9:48 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order DLR002357 · Wendell Whitmore

  • Your cancellation form

    Oct 9, 2025, 9:57 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Request

    Oct 29, 2024, 5:34 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Good afternoon Wendell, We received your cancellation request. We can proceed with the cancellation to get you out of the contractual obligation for the remaini

  • Cancellations

    Oct 28, 2024, 4:10 PM · wendell1238@icloud.com · 2 messages

    Inbound

    Sent from my iPhone Hi I need to cancel my order from you currently not working on worker's compensation would greatly appreciate

    1. InboundOct 28, 2024, 4:10 PM · wendell1238@icloud.com

      Sent from my iPhone Hi I need to cancel my order from you currently not working on worker's compensation would great

    2. StaffOct 28, 2024, 4:35 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Wendell, Please click the link below and complete the cancellation form and we will be happy to assist yo

  • Re: Your cancellation form

    Oct 28, 2024, 3:23 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Wendell, Our success team has notified us that you called requesting assistance with your cancellation. Please complete the cancellation form and

    1. StaffOct 25, 2024, 3:25 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. StaffOct 28, 2024, 3:23 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Wendell, Our success team has notified us that you called requesting assistance with your cancellation. P

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
DLR002357
Name
Wendell Whitmore
Phone
(248) 376-3034
Email
wendell1238@icloud.com
Reason (dropdown)
Other
Reason (free text)
No job
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
10/10/25 9:48 AM · form Oct 10, 2025 09:10 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #DLR002357

Local files are served from data/formstack-docs/DLR002357/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread fsapi-1388525969). Submitted 10/10/25 9:48 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: No job

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-10T09:48:41-04:00
Hours since signing
n/a
Days since signing
218.4
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Wendell Whitmore,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602