Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Brandon Sanders #97429

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 9, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

I was refused service because I was told that I needed to provide permit which I was unaware of until I was sent the contract after my deposit so I did not sign the contract

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #97429

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Feb 11, 2026, 10:02 AM · sanderssouthern@gmail.com · 3 messages

    Inbound

    Good morning this is Brandon Sanders. I just wanted to follow up to make sure that you guys have successfully received my cancellation form that I filled out. O

    1. StaffFeb 9, 2026, 11:35 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundFeb 11, 2026, 10:02 AM · sanderssouthern@gmail.com

      Good morning this is Brandon Sanders. I just wanted to follow up to make sure that you guys have successfully received m

    3. StaffFeb 13, 2026, 11:43 AM · cancellations@bigbuildingsdirect.com

      Good afternoon Brandon, Your cancellation was completed. On Wed, Feb 11, 2026 at 10:02 AM Brandon Sanders <sanderssouthe

  • Cancellation Form

    Feb 9, 2026, 3:52 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 02/09/26 3:52 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffFeb 9, 2026, 12:40 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/09/26 12:40 PM Cancellation Policy: The Cancellation Policy

    2. StaffFeb 9, 2026, 12:40 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/09/26 12:40 PM Cancellation Policy: The Cancellation Policy

    3. StaffFeb 9, 2026, 3:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/09/26 3:52 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
97429
Name
Brandon Sanders
Phone
(813) 918-0538
Email
Sanderssouthern@gmail.com
Reason (dropdown)
Other
Reason (free text)
I was refused service because I was told that I needed to provide permit which I was unaware of until I was sent the contract after my deposit so I did not sign the contract
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
02/09/26 3:52 PM · form Feb 09, 2026 03:47 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #97429

Local files are served from data/formstack-docs/97429/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19c437d7b069212f). Submitted 02/09/26 3:52 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: I was refused service because I was told that I needed to provide permit which I was unaware of until I was sent the contract after my deposit so I did not sign the contract

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-02-09T15:52:30-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Brandon Sanders,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602