Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

William Hines #73616

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 27, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Massachusetts frost wall vs manufacturer monolithic slab; deposit taken before concrete info provided

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Escalate

55% low

Vendor fail / process error is a manager call — not an automatic refund

Vendor refused install, never installed, or a clear process error has been refunded in practice, but that is Brandyn/Jacob discretion — not the form. Escalate. Do not auto-refund.

Also escalate: vendor_fail

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #73616

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Jun 17, 2025, 11:55 AM · whinesplumbing@gmail.com · 5 messages

    Inbound

    Please do not do this to my family. On Mon, Jun 16, 2025 at 5:56 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good afternoon Willia

    1. StaffJun 16, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon William, We have received your cancellation request. From the description it sounds like you received the

    2. InboundJun 17, 2025, 11:47 AM · whinesplumbing@gmail.com

      Tell me all this shit this is not going to work for me. Please give me a phone call at 617-763-2559 so we can discuss th

    3. InboundJun 17, 2025, 11:55 AM · whinesplumbing@gmail.com

      Please do not do this to my family. On Mon, Jun 16, 2025 at 5:56 PM Cancellations Department <cancellations@bigbuildings

  • Cancellation Form

    May 27, 2025, 10:18 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 05/27/25 10:18 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffMay 27, 2025, 10:18 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/27/25 10:18 AM Cancellation Policy: The Cancellation Policy

    2. StaffMay 27, 2025, 10:18 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/27/25 10:18 AM Cancellation Policy: The Cancellation Policy

  • Your cancellation form

    May 27, 2025, 10:13 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
73616
Name
William Hines
Phone
(617) 763-2559
Email
whinesplumbing@gmail.com
Reason (dropdown)
Other
Reason (free text)
Massachusetts frost wall vs manufacturer monolithic slab; deposit taken before concrete info provided
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
05/27/25 10:18 AM · form May 27, 2025 10:16 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #73616

Local files are served from data/formstack-docs/73616/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 197121c5c598487a). Submitted 05/27/25 10:18 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Massachusetts frost wall vs manufacturer monolithic slab; deposit taken before concrete info provided

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-05-27T10:18:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
Yes
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello William Hines,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602