Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Donald Nelson #63711

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Jul 15, 2025

From the order record

Cancel date

Mar 22, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Zoning problem

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to nelsons@youstorit.com: Donald, We reviewed your request, which stated it was a zoning denial. After completing our review this request falls outside our 90-day cancellation policy. Because of this, the deposit is

2026-03-25T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: nelsons@youstorit.com

Subject: Re:

Donald, We reviewed your request, which stated it was a zoning denial. After completing our review this request falls outside our 90-day cancellation policy. Because of this, the deposit is

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 251 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$8,225.00

Deposit

$1,480.50

Signed order form

Open files

Gmail related to #63711

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • (no subject)

    Mar 22, 2026, 7:04 PM · nelsons@youstorit.com · 2 messages

    Inbound

    I don't want my money on file I want a check. Don Nelson 2411 Tammy Ln Caledonia, WI 53402 sent in another cancellation notice 3/22/2026. filled out to the

    1. InboundMar 22, 2026, 7:04 PM · nelsons@youstorit.com

      I don't want my money on file I want a check. Don Nelson 2411 Tammy Ln Caledonia, WI 53402 sent in another cancellat

    2. StaffMar 25, 2026, 5:52 PM · cancellations@bigbuildingsdirect.com

      Donald, We reviewed your request, which stated it was a zoning denial. After completing our review this request falls ou

  • Cancellation Form

    Mar 22, 2026, 6:59 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/22/26 6:59 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 22, 2026, 6:59 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/22/26 6:59 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMar 22, 2026, 6:59 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/22/26 6:59 PM Cancellation Policy: The Cancellation Policy i

  • I want my money back.

    Mar 17, 2026, 6:00 PM · nelsons@youstorit.com · 2 messages

    Inbound

    Please check your emails and texts, I sent my cancellation paperwork several months ago. I don't have a letter from my Village saying I can't put the RV Carport

    1. InboundMar 17, 2026, 6:00 PM · nelsons@youstorit.com

      Please check your emails and texts, I sent my cancellation paperwork several months ago. I don't have a letter from my V

    2. StaffMar 20, 2026, 5:29 PM · cancellations@bigbuildingsdirect.com

      Donald, We reviewed our emails and have not received any cancellation forms. We cannot process a cancellation request wi

  • Re: Your cancellation form

    Mar 16, 2026, 5:24 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Don, We have not received a completed cancellation form to process your cancellation. If you can please complete the form we will be happy to fur

    1. StaffFeb 19, 2026, 5:29 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. StaffMar 16, 2026, 5:24 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Don, We have not received a completed cancellation form to process your cancellation. If you can please c

  • Your cancellation form

    Oct 21, 2025, 12:09 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Sep 2, 2025, 4:37 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
63711
Name
Donald Nelson
Phone
(262) 639-9914
Email
nelsons@youstorit.com
Reason (dropdown)
Other
Reason (free text)
Zoning problem
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
03/22/26 6:59 PM · form Mar 22, 2026 05:54 PM
Doc names
None
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #63711

Local files are served from data/formstack-docs/63711/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19d17c616f6f6afa). Submitted 03/22/26 6:59 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Zoning problem

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-03-22T18:59:06-04:00
Hours since signing
n/a
Days since signing
250.8
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Donald Nelson,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602