Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Pedro Ramos #56541

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 16, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_20250916_215248.jpgOpen image — 120354023_20250916_215248.jpg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to transporteramos14@yahoo.com: Good afternoon Pedro, I have reviewed your request with our management team. They stated that if you choose to proceed with the cancellation the deposit would not be eligible for a refund as the cost

2025-09-30T16:51:54Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: transporteramos14@yahoo.com

Subject: Re: Response Regarding Plan Set and Deposit

Good afternoon Pedro, I have reviewed your request with our management team. They stated that if you choose to proceed with the cancellation the deposit would not be eligible for a refund as the cost

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #56541

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Response Regarding Plan Set and Deposit

    Sep 25, 2025, 7:46 AM · transporteramos14@yahoo.com · 2 messages

    Inbound

    Mr. Jayson or Cancellation Department : I would like to clarify that you already have clear evidence of the error that prevented me from being able to submit th

    1. InboundSep 25, 2025, 7:46 AM · transporteramos14@yahoo.com

      Mr. Jayson or Cancellation Department : I would like to clarify that you already have clear evidence of the error that p

    2. StaffSep 30, 2025, 12:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Pedro, I have reviewed your request with our management team. They stated that if you choose to proceed w

  • Re: PEDRO RAMOS' CANCELLATION

    Sep 22, 2025, 11:39 PM · transporteramos14@yahoo.com · 4 messages

    Inbound

    Subject: Refund Request – Deposit, Thank you for your response. However, I must respectfully disagree with your position. I never received the correct informati

    1. InboundSep 21, 2025, 10:01 PM · transporteramos14@yahoo.com

      Request for Refund of Deposit Due to Process Mismanagement Dear Mr. Jayson or whom it may concern: I am writing to bring

    2. StaffSep 22, 2025, 2:10 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Pedro, The plan cost is listed on your quote for that you have included in your screenshots. Per our canc

    3. InboundSep 22, 2025, 11:39 PM · transporteramos14@yahoo.com

      Subject: Refund Request – Deposit, Thank you for your response. However, I must respectfully disagree with your position

  • Re: Pedro Ramos’ Cancellation Request

    Sep 19, 2025, 9:33 AM · transporteramos14@yahoo.com · 2 messages

    Inbound

    Good morning, I need that someone y your department or Mr Gabriel contact me as soon as possible. Pedro Ramos 939-639-6854 787-944-9217 On Wednesday, September

    1. InboundSep 17, 2025, 1:11 PM · transporteramos14@yahoo.com

      Pedro Ramos 939-639-6854 Transporteramos14@yahoo.com September 17, 2025 Big Building Direct Attn: Mr. Gabriel & Canc

    2. InboundSep 19, 2025, 9:33 AM · transporteramos14@yahoo.com

      Good morning, I need that someone y your department or Mr Gabriel contact me as soon as possible. Pedro Ramos 939-639-68

  • Cancellation Form

    Sep 16, 2025, 10:13 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 09/16/25 10:13 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffSep 16, 2025, 10:53 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/16/25 10:53 AM Cancellation Policy: The Cancellation Policy

    2. StaffSep 16, 2025, 10:53 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/16/25 10:53 AM Cancellation Policy: The Cancellation Policy

    3. StaffSep 16, 2025, 10:13 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/16/25 10:13 PM Cancellation Policy: The Cancellation Policy

  • Fw: Pedro Ramos

    Sep 15, 2025, 12:33 PM · transporteramos14@yahoo.com · 3 messages

    Inbound

    ----- Forwarded Message ----- From: Pedro Ramos <transporteramos14@yahoo.com> To: Cancellations Department <cancellations@bigbuildingsdirect.com>; G

    1. InboundSep 14, 2025, 4:58 PM · transporteramos14@yahoo.com

      Aquí tienes tu texto traducido al inglés profesional listo para enviarlo: Subject: Request for Full Refund – Project Can

    2. InboundSep 15, 2025, 12:33 PM · transporteramos14@yahoo.com

      ----- Forwarded Message ----- From: Pedro Ramos <transporteramos14@yahoo.com> To: Cancellations Department <can

    3. StaffSep 16, 2025, 5:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Pedro, Per our cancellation policy if site specific plans are required for permitting they must be purcha

  • Pedro Ramos' Cancellation

    Sep 12, 2025, 3:38 PM · transporteramos14@yahoo.com

    Inbound

    Hola Gabriel? Hemos estado tratando de comunicarnos y no hemos podido por favor devuelve la llamada. Tratamos de cancelar y el sistema no me deja someterlo

  • Your cancellation form

    Sep 8, 2025, 4:11 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Aug 26, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
56541
Name
Pedro Ramos
Phone
(939) 639-6854
Email
transporteramos14@yahoo.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
09/16/25 10:13 PM · form Sep 16, 2025 10:04 PM
Doc names
uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_20250916_215248.jpg, 120399912_20250916_215239.jpg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #56541

Local files are served from data/formstack-docs/56541/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 1995304759818dbe). Submitted 09/16/25 10:13 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_20250916_215248.jpg, 120399912_20250916_215239.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_20250916_215248.jpg, 120399912_20250916_215239.jpg. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-16T22:13:11-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_20250916_215248.jpg, 120399912_20250916_215239.jpg)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_20250916_215248.jpg

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_20250916_215239.jpg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Pedro Ramos,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602