Bill Smith #35753

FORMSTACKOver 72hForm received

Sales date

Jan 30, 2025

From the order record

Cancel date

Feb 18, 2025

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to ['billsmith0103@yahoo.com'] (matched via typo_yahh_yahoo): Good morning Bill, Your cancellation was processed this morning. You should receive your refund within the next 5-7 business days depending on your bank. If you have any questions please let us know.

2025-02-21T15:22:12Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: billsmith0103@yahh.com, billsmith0103@yahoo.com

Subject: Re: Your cancellation form

Good morning Bill, Your cancellation was processed this morning. You should receive your refund within the next 5-7 business days depending on your bank. If you have any questions please let us know.

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

American Steel

cancelled

Order total

$9,481.75

Deposit

$1,706.71

Signed order form

Open files

Gmail related to #35753

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Form
Feb 18, 2025, 2:49 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 02/18/25 2:49 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffFeb 18, 2025, 2:49 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/18/25 2:49 PM Cancellation Policy: The Cancellation Policy i
2. StaffFeb 18, 2025, 2:49 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/18/25 2:49 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 35753
Name: Bill Smith
Phone: (405) 365-1600
Email: billsmith0103@yahh.com
Reason (dropdown): 72-Hour Cancellation
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 02/18/25 2:49 PM · form Feb 18, 2025 01:45 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #35753

Local files are served from data/formstack-docs/35753/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1951a9c150a67bc1). Submitted 02/18/25 2:49 PM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-02-18T14:49:46-05:00
Hours since signing: n/a
Days since signing: 19.6
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Bill Smith,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602