Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Richard Reyes #28964

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Dec 19, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Ather I paid the deposit, The manufacturer said wind load would not meet the requirements for my location.

Request: Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
120399912_screenshot_20241219_095124.jpgOpen image — 120399912_screenshot_20241219_095124.jpg

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Escalate

55% low

Vendor fail / process error is a manager call — not an automatic refund

Vendor refused install, never installed, or a clear process error has been refunded in practice, but that is Brandyn/Jacob discretion — not the form. Escalate. Do not auto-refund.

Also escalate: vendor_fail

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #28964

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Your cancellation form

    Dec 19, 2024, 10:17 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Dec 19, 2024, 10:53 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 28964 · Richard Reyes

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
28964
Name
Richard Reyes
Phone
(713) 634-8818
Email
richard@integritycablingsolutions.com
Reason (dropdown)
Other
Reason (free text)
Ather I paid the deposit, The manufacturer said wind load would not meet the requirements for my location.
Request (refund vs credit)
Request: Credit On File
Credit checkbox
I understand
Submitted time
12/19/24 10:53 AM · form Dec 19, 2024 09:34 AM
Doc names
120399912_screenshot_20241219_095124.jpg, uc, 120399912_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #28964

Local files are served from data/formstack-docs/28964/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 193df8f76825e0ff). Submitted 12/19/24 10:53 AM ET. Request: Request: Credit On File. Credit checkbox: I understand. Docs mentioned: 120399912_screenshot_20241219_095124.jpg, uc, 120399912_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120399912_screenshot_20241219_095124.jpg, uc, 120399912_uc.bin. A filename is not a denial. Ather I paid the deposit, The manufacturer said wind load would not meet the requirements for my location.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-12-19T10:53:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (120399912_screenshot_20241219_095124.jpg, uc, 120399912_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
Yes
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120399912_screenshot_20241219_095124.jpg

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Richard Reyes,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602