Michael Evans #28707

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 2, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

We are a small church with a membership of around seventy-five members. We have been presented with a septic tank issue that now needs replacement due to leakage of the concrete wall. The cost is expected to be between 20k to 25k. The area we planned to put the shed ran across the line of piping coming from the septic tank. We will not be able to align the shed in the position we needed to accommodate our plans. It took us a while to raise the funds for the shed as we had started this project in November of 2024, it will take us some time to raise approx. 25k to take care of the septic issue. I believe we already have a credit on file. I am requesting a partial refund of deposit.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to speedo1245@comcast.net: Good afternoon, We have reviewed your request. Because the cancellation falls outside our 90-day policy, the deposit is not eligible for a refund. If you wish to proceed with the cancellation the

2026-03-03T22:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: speedo1245@comcast.net

Subject: Cancellation Request

Good afternoon, We have reviewed your request. Because the cancellation falls outside our 90-day policy, the deposit is not eligible for a refund. If you wish to proceed with the cancellation the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #28707

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation Request
Mar 5, 2026, 2:50 PM · speedo1245@comcast.net · 3 messages
Inbound
Understood, convert to credit on file for future use. Michael A. Evans AMCS, Ret. USN, CAS On 03/03/2026 5:44 PM EST Cancellations Department <cancellations@big
1. StaffMar 3, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your request. Because the cancellation falls outside our 90-day policy, the deposit is
2. StaffMar 3, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your request. Because the cancellation falls outside our 90-day policy, the deposit is
3. InboundMar 5, 2026, 2:50 PM · speedo1245@comcast.net
  Understood, convert to credit on file for future use. Michael A. Evans AMCS, Ret. USN, CAS On 03/03/2026 5:44 PM EST Can
Cancellation Form
Feb 2, 2026, 1:23 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 02/02/26 1:23 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffFeb 2, 2026, 10:57 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/02/26 10:57 AM Cancellation Policy: The Cancellation Policy
2. StaffFeb 2, 2026, 10:57 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/02/26 10:57 AM Cancellation Policy: The Cancellation Policy
3. StaffFeb 2, 2026, 1:23 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/02/26 1:23 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Jan 30, 2026, 5:16 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 28707
Name: Michael Evans
Phone: 19048684659
Email: speedo1245@comcast.net
Reason (dropdown): Other
Reason (free text): We are a small church with a membership of around seventy-five members. We have been presented with a septic tank issue that now needs replacement due to leakage of the concrete wall. The cost is expected to be between 20k to 25k. The area we planned to put the shed ran across the line of piping coming from the septic tank. We will not be able to align the shed in the position we needed to accommodate our plans. It took us a while to raise the funds for the shed as we had started this project in November of 2024, it will take us some time to raise approx. 25k to take care of the septic issue. I believe we already have a credit on file. I am requesting a partial refund of deposit.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 02/02/26 1:23 PM · form Feb 02, 2026 12:40 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #28707

Local files are served from data/formstack-docs/28707/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19c1f13399af263f). Submitted 02/02/26 1:23 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: We are a small church with a membership of around seventy-five members. We have been presented with a septic tank issue that now needs replacement due to leakage of the concrete wall. The cost is expected to be between 20k to 25k. The area we planned to put the shed ran across the line of piping coming from the septic tank. We will not be able to align the shed in the position we needed to accommodate our plans. It took us a while to raise the funds for the shed as we had started this project in

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-02-02T13:23:34-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Michael Evans,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602