Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Douglas Todd #27277

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Jul 8, 2026

From the order record

Cancel date

Jul 22, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

project has become too trying and difficult for me. I am 82 years old and it is too hard for me to handle.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

SBS

ready_for_manufacturer

Order total

$7,641.00

Deposit

$1,298.97

Signed order form

Open files

Gmail related to #27277

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation and refund

    Aug 3, 2026, 2:05 PM · toddhome46@gmail.com · 2 messages

    Inbound

    Good afternoon. My husband, Douglas Todd, recently ordered a building (order #27277) and cancelled the order because he decided that at his age of 82, it was to

    1. InboundAug 3, 2026, 2:05 PM · toddhome46@gmail.com

      Good afternoon. My husband, Douglas Todd, recently ordered a building (order #27277) and cancelled the order because he

    2. StaffAug 3, 2026, 5:47 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Virginia, Thank you for reaching out and providing the updated contact information. I have received your

  • Your cancellation form

    Jul 22, 2026, 2:28 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Jul 22, 2026, 2:45 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 27277 · Douglas Todd

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
27277
Name
Douglas Todd
Phone
(706) 612-4054
Email
toddhome1@bellsouth.net
Reason (dropdown)
Other
Reason (free text)
project has become too trying and difficult for me. I am 82 years old and it is too hard for me to handle.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
07/22/26 2:45 PM · form Jul 22, 2026 02:36 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #27277

Local files are served from data/formstack-docs/27277/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19f8b25e2306a563). Submitted 07/22/26 2:45 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: project has become too trying and difficult for me. I am 82 years old and it is too hard for me to handle.

Signed contract
Yes
Signed at
2026-07-08
Cancel requested
2026-07-22T14:45:41-04:00
Hours since signing
354.8
Days since signing
14.6
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Douglas Todd,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602