Kevin Metz #27186

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 27, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_1f9c538d-bbf9-4554-a144-efeddb15dfc1__8879_helen_street.pdf

8879_helen_street.pdf

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to hotwiringdad@yahoo.com: Good afternoon Kevin, We have completed the review of your cancellation request and approved the cancellation and refund. You should receive your refund within 5-7 business days. On Mon, Aug 17, 2026

2026-08-18T18:39:26Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: hotwiringdad@yahoo.com

Subject: Re:

Good afternoon Kevin, We have completed the review of your cancellation request and approved the cancellation and refund. You should receive your refund within 5-7 business days. On Mon, Aug 17, 2026

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #27186

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

[Order 27186 Kevin Metz - SBS] Cancelled
Aug 18, 2026, 4:41 PM · projects@bigbuildingsdirect.com
Jacob / staff sent
Order cancelled Order #27186 This order has been cancelled. Reason: Cancellation closed View Order Big Buildings Direct · Automated lifecycle notification
Re: Re:
Aug 18, 2026, 3:32 PM · hotwiringdad@yahoo.com · 3 messages
Inbound
Ok great thanks for the update Sent from Yahoo Mail for iPhone On Tuesday, August 18, 2026, 2:39 PM, Cancellations Department <cancellations@bigbuildingsdirect.
1. InboundAug 17, 2026, 10:54 AM · hotwiringdad@yahoo.com
  Hello , my name is Kevin Metz.. Is there an update on me getting my deposit back anytime soon . Thanks Sent from Yahoo M
2. StaffAug 18, 2026, 2:39 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Kevin, We have completed the review of your cancellation request and approved the cancellation and refund
3. InboundAug 18, 2026, 3:32 PM · hotwiringdad@yahoo.com
  Ok great thanks for the update Sent from Yahoo Mail for iPhone On Tuesday, August 18, 2026, 2:39 PM, Cancellations Depar
(no subject)
Aug 18, 2026, 1:53 PM · hotwiringdad@yahoo.com
Inbound
Sent from Yahoo Mail for iPhone
Thank you
Jul 27, 2026, 6:28 PM · hotwiringdad@yahoo.com
Inbound
Sent from Yahoo Mail for iPhone
Permit denied paperwork from county
Jul 27, 2026, 3:04 PM · hotwiringdad@yahoo.com
Inbound
Sent from Yahoo Mail for iPhone
Refund for deposit, I sent back cancel form, let me know if you got it
Jul 27, 2026, 2:58 PM · hotwiringdad@yahoo.com · 2 messages
Inbound
Sent from Yahoo Mail for iPhone
1. InboundJul 27, 2026, 2:58 PM · hotwiringdad@yahoo.com
  Sent from Yahoo Mail for iPhone
2. StaffJul 27, 2026, 5:20 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Kevin, Thank you for submitting the form. We have received it and will review your request. We will be in
Cancellation Form
Jul 27, 2026, 2:52 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 07/27/26 2:52 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffJul 27, 2026, 2:39 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/27/26 2:39 PM Cancellation Policy: The Cancellation Policy i
2. StaffJul 27, 2026, 2:39 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/27/26 2:39 PM Cancellation Policy: The Cancellation Policy i
3. StaffJul 27, 2026, 2:52 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/27/26 2:52 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Jul 27, 2026, 2:20 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel
Your cancellation form
Jul 10, 2026, 9:49 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure
Your cancellation form
Jul 10, 2026, 9:49 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 27186
Name: Kevin Metz
Phone: (571) 383-7925
Email: hotwiringdad@yahoo.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 07/27/26 2:52 PM · form Jul 27, 2026 02:50 PM
Doc names: uc, 120354023_uc.bin, 8879_helen_street.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1CICkL4WQ9GpABRVyG6KAeHUFK8m7U2Y3&export=download&size=331613&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120354023bbf157a1f887486089651beffcbf91b8120354023_69a1f0f832484da9abce5a8d47faef6b__8879_helen_street.pdf_120354023_69a1f0f832484da9abce5a8d47faef6b__8879_helen_street.pdfTEST MODE

Attachments

0 local · 1 Drive link-only · order #27186

Local files are served from data/formstack-docs/27186/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19fa4dfe8ea90b57). Submitted 07/27/26 2:52 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 8879_helen_street.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 8879_helen_street.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-07-27T14:52:54-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 8879_helen_street.pdf)
File opened in lab: Yes
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
8879_helen_street.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Kevin Metz,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602