Ian Fleming #26956

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 26, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

This order was placed back in November 2024. It has now been almost 5 months. Since November 2024 I have been working with Ryan at your Success Team to obtain the Engineering Drawings (almost daily conversations). My County (Clark County in Washington) requested that my site plan be attached to the Engineering drawings. After many months of backwards and forwards with your Engineering department (facilitated by Ryan) your engineers would not attach the completed site plan to their drawings. The County finally requested that I obtain a new Engineer (start over) that would do this and I just don't have the funds to pay for Engineering a second time nor do I have the inclination to start over. After 5 months I am at a point where I am unable to proceed and have therefore begun the process of cancelling my entire project including your building. Ryan at the Big Buildings Direct Success Team told me you could and probably should contact him for all the notes of the dozens and dozens of stressful calls trying to get this to work. The bottom line is that your Engineering Department could not deliver - I believe the appropriate term is "non-performance". I am not only asking for a refund of my deposit paid to Big Buildings Direct but also of the Engineering Fee I paid as they were unable to provide plans that were satisfactory to the County for Permit approval. Please note that I am for asking for a refund and not a credit on file as I will not be proceeding with this project in the future. I have now cancelled the permit request with the County. Please contact Ryan at The Big Buildings Direct Success Team for evidence of all of this. His number is 813-692-7320. This has been an incredibly stressful and vastly disappointing experience for me and I just want it to be over please. Everyone I talk with cannot believe this is a true story. Please help me get my refund processed. I am available anytime on 415-377-4410. Sincerely, Ian Fleming.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26956

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
Apr 9, 2025, 8:57 AM · ian.fleming102@gmail.com · 5 messages
Inbound
Good morning, Hoping to please follow up on my cancellation request and the status of the $10k refund payment. Thank You, Ian Fleming On Thu, Apr 3, 2025 at 10:
1. StaffMar 26, 2025, 10:06 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundApr 2, 2025, 11:26 AM · ian.fleming102@gmail.com
  Good morning, I submitted my cancellation form a week ago. May I please ask about timing for the $10k refund payment? Th
3. StaffApr 3, 2025, 1:07 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Ian, Your cancellation request is still under review. We should have an update for you in regards to the
Cancellation Form
Mar 26, 2025, 2:40 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 03/26/25 2:40 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMar 26, 2025, 2:40 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/26/25 2:40 PM Cancellation Policy: The Cancellation Policy i
2. StaffMar 26, 2025, 2:40 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/26/25 2:40 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 26956
Name: Ian Fleming
Phone: (415) 377-4410
Email: ian.fleming102@gmail.com
Reason (dropdown): Other
Reason (free text): This order was placed back in November 2024. It has now been almost 5 months. Since November 2024 I have been working with Ryan at your Success Team to obtain the Engineering Drawings (almost daily conversations). My County (Clark County in Washington) requested that my site plan be attached to the Engineering drawings. After many months of backwards and forwards with your Engineering department (facilitated by Ryan) your engineers would not attach the completed site plan to their drawings. The County finally requested that I obtain a new Engineer (start over) that would do this and I just don't have the funds to pay for Engineering a second time nor do I have the inclination to start over. After 5 months I am at a point where I am unable to proceed and have therefore begun the process of cancelling my entire project including your building. Ryan at the Big Buildings Direct Success Team told me you could and probably should contact him for all the notes of the dozens and dozens of stressful calls trying to get this to work. The bottom line is that your Engineering Department could not deliver - I believe the appropriate term is "non-performance". I am not only asking for a refund of my deposit paid to Big Buildings Direct but also of the Engineering Fee I paid as they were unable to provide plans that were satisfactory to the County for Permit approval. Please note that I am for asking for a refund and not a credit on file as I will not be proceeding with this project in the future. I have now cancelled the permit request with the County. Please contact Ryan at The Big Buildings Direct Success Team for evidence of all of this. His number is 813-692-7320. This has been an incredibly stressful and vastly disappointing experience for me and I just want it to be over please. Everyone I talk with cannot believe this is a true story. Please help me get my refund processed. I am available anytime on 415-377-4410. Sincerely, Ian Fleming.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 03/26/25 2:40 PM · form Mar 26, 2025 11:13 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #26956

Local files are served from data/formstack-docs/26956/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 195d3c14fc1ec15f). Submitted 03/26/25 2:40 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: This order was placed back in November 2024. It has now been almost 5 months. Since November 2024 I have been working with Ryan at your Success Team to obtain the Engineering Drawings (almost daily conversations). My County (Clark County in Washington) requested that my site plan be attached to the Engineering drawings. After many months of backwards and forwards with your Engineering department (facilitated by Ryan) your engineers would not attach the completed site plan to their drawings.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-03-26T14:40:12-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Ian Fleming,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602