Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Chris Kerby #26887

FORMSTACKReviewedOver 72hForm received

Sales date

May 24, 2020

From the order record

Cancel date

Aug 11, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes
Open PDF — 120354023_c8c73ff9-bc87-4e02-b8b4-3140518845b1__permit_denial.pdf

What we decided

HISTORY · never an input to decide()

Refund· cooling_off_72h

Sent mail to chriskerby32@gmail.com: Good morning Chris, We have completed the review of your request and approved your cancellation. You should receive your refund within the next 5-7 business days. On Tue, Aug 11, 2

2026-08-14T15:36:41Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: chriskerby32@gmail.com

Subject: Re: Your cancellation form

Good morning Chris, We have completed the review of your request and approved your cancellation. You should receive your refund within the next 5-7 business days.

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Signing was 2270 days before the cancel request. The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

Quality Carports

SENT TO MANUFACTURER KICKBACK

Order total

$28,099.73

Deposit

$5,057.95

Signed order form

Open files

Gmail related to #26887

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Aug 14, 2026, 11:38 AM · chriskerby32@gmail.com · 4 messages

    Inbound

    Thank you so much for your help!

    1. StaffJul 30, 2026, 1:20 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form.

    2. InboundAug 11, 2026, 8:03 PM · chriskerby32@gmail.com

      Hello my name is Chris Kerby order # 26887. I filled out the cancellation form you sent on July 30.

    3. StaffAug 14, 2026, 11:36 AM · cancellations@bigbuildingsdirect.com

      Good morning Chris, We have completed the review of your request and approved your cancellation. You should receive your

  • Cancellation Form

    Aug 11, 2026, 8:24 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/11/26 8:24 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 11, 2026, 3:55 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/11/26 3:55 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 11, 2026, 3:55 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/11/26 3:55 PM Cancellation Policy: The Cancellation Policy i

    3. StaffAug 11, 2026, 5:00 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/11/26 5:00 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26887
Name
Chris Kerby
Phone
(801) 380-1837
Email
chriskerby32@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/11/26 8:24 PM · form Aug 11, 2026 06:04 PM
Doc names
permit_denial.pdf, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #26887

Local files are served from data/formstack-docs/26887/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19ff2654088c2af1). Submitted 08/11/26 8:24 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: permit_denial.pdf, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): permit_denial.pdf, uc, 120354023_uc.bin. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
May 25, 20
Cancel requested
2026-08-11T20:24:00-04:00
Hours since signing
54480.4
Days since signing
2270.0
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (permit_denial.pdf, uc, 120354023_uc.bin)
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • permit_denial.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Chris Kerby,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602