Douglas Lopez #26681

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 18, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

City don’t allow second garage on property

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to douglaslopez7145@gmail.com: Good morning Douglas, We have completed our review and approved your cancellation and refund. You should receive your refund within the next 5-7 business days. On Tue, Jun 16, 2026 at 11:06 AM douglas

2026-06-22T14:44:41Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: douglaslopez7145@gmail.com

Subject: Re: Your cancellation form

Good morning Douglas, We have completed our review and approved your cancellation and refund. You should receive your refund within the next 5-7 business days. On Tue, Jun 16, 2026 at 11:06 AM douglas

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26681

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
Jun 16, 2026, 11:05 AM · douglaslopez7145@gmail.com · 3 messages
Inbound
I submit my application how long I have to wait for refund?? On Fri, May 8, 2026 at 12:06 PM Cancellations Department <cancellations@bigbuildingsdirect.com&g
1. StaffMay 8, 2026, 12:06 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJun 16, 2026, 11:05 AM · douglaslopez7145@gmail.com
  I submit my application how long I have to wait for refund?? On Fri, May 8, 2026 at 12:06 PM Cancellations Department &l
3. StaffJun 22, 2026, 10:44 AM · cancellations@bigbuildingsdirect.com
  Good morning Douglas, We have completed our review and approved your cancellation and refund. You should receive your re
Re: Your cancellation form
Jun 16, 2026, 10:50 AM · douglaslopez7145@gmail.com · 2 messages
Inbound
jamy7145@gmail.com On Wed, May 20, 2026 at 3:47 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sending over a lin
1. StaffMay 20, 2026, 3:47 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJun 16, 2026, 10:50 AM · douglaslopez7145@gmail.com
  jamy7145@gmail.com On Wed, May 20, 2026 at 3:47 PM Cancellations Department <cancellations@bigbuildingsdirect.com>
Cancellation Form
May 18, 2026, 11:08 AM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 05/18/26 11:08 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th
1. StaffMay 18, 2026, 9:34 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/18/26 9:34 AM Cancellation Policy: The Cancellation Policy i
2. StaffMay 18, 2026, 9:34 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/18/26 9:34 AM Cancellation Policy: The Cancellation Policy i
3. StaffMay 18, 2026, 11:08 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/18/26 11:08 AM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 26681
Name: Douglas Lopez
Phone: (908) 279-2112
Email: douglaslopez7145@gmail.com
Reason (dropdown): Other
Reason (free text): City don’t allow second garage on property
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 05/18/26 11:08 AM · form May 18, 2026 11:06 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #26681

Local files are served from data/formstack-docs/26681/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19e3b4baa4a7174e). Submitted 05/18/26 11:08 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: City don’t allow second garage on property

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-05-18T11:08:09-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Douglas Lopez,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602