Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Stephen Bagoly #26620

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 7, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
img_0024.pngOpen image — img_0024.png

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to stevebagoly17@gmail.com: Good afternoon Stephen, We have reviewed your cancellation request; however, we need additional information to further assist you. To qualify for a permit denial policy we require a permit denial. Your

2026-07-21T21:22:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: stevebagoly17@gmail.com

Subject: Cancellation Request

Good afternoon Stephen, We have reviewed your cancellation request; however, we need additional information to further assist you. To qualify for a permit denial policy we require a permit denial. Your

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26620

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request 26620

    Jul 22, 2026, 5:41 PM · stevebagoly17@gmail.com · 2 messages

    Inbound

    I'm going to need an answer on whether or not you are going to return my deposit as per my agreement with Evan Smeltzer. As I said earlier, your cancelation pol

    1. InboundJul 22, 2026, 10:21 AM · stevebagoly17@gmail.com

      I am waiting on your response to my cancelation request for order 26620. I have been trying to retrieve my Deposit of $2

    2. InboundJul 22, 2026, 5:41 PM · stevebagoly17@gmail.com

      I'm going to need an answer on whether or not you are going to return my deposit as per my agreement with Evan Smeltzer.

  • Re: Cancellation Request

    Jul 22, 2026, 2:40 PM · stevebagoly17@gmail.com · 6 messages

    Inbound

    I have never seen that form before. I did not order any building. All I did through Evan Smeltzer was to secure a 20% discount before May 1st, in case I decided

    1. StaffJul 21, 2026, 5:22 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Stephen, We have reviewed your cancellation request; however, we need additional information to further a

    2. StaffJul 21, 2026, 5:22 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Stephen, We have reviewed your cancellation request; however, we need additional information to further a

    3. InboundJul 21, 2026, 5:27 PM · stevebagoly17@gmail.com

      I submitted a deposit based strictly On speculation, I had not even bought the property yet. I explained this thoroughly

  • Order 26620 status of cancelation and refund 26620

    Jul 21, 2026, 10:28 AM · stevebagoly17@gmail.com

    Inbound

    I'm texting concerning order 26620 cancelation, and I would like to know the status for the return of my deposit of $2319.89. I submitted this cancelation form

  • Cancellation Form

    Jul 7, 2026, 5:34 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 07/07/26 5:34 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJul 7, 2026, 4:42 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 07/07/26 4:42 PM Cancellation Policy: The Cancellation Policy i

    2. StaffJul 7, 2026, 4:42 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 07/07/26 4:42 PM Cancellation Policy: The Cancellation Policy i

    3. StaffJul 7, 2026, 5:24 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 07/07/26 5:24 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Jul 7, 2026, 2:28 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation of building order 26620.

    Jul 3, 2026, 11:22 AM · stevebagoly17@gmail.com

    Inbound

    I'm requesting a cancellation for order number 26620 and the return of deposit of $2319.89. I've been dealing with Evan Smeltzer out of Tampa and requested a ca

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26620
Name
Stephen Bagoly
Phone
(203) 243-8234
Email
stevebagoly17@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
07/07/26 5:34 PM · form Jul 07, 2026 05:26 PM
Doc names
uc, 120354023_uc.bin, img_0024.png
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #26620

Local files are served from data/formstack-docs/26620/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19f3e5172ef96391). Submitted 07/07/26 5:34 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, img_0024.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, img_0024.png. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-07-07T17:34:03-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, img_0024.png)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • img_0024.png

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Stephen Bagoly,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602