Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Burke Bruinsma #26604

FORMSTACKReviewedOver 72hForm received

Sales date

Nov 13, 2024

From the order record

Cancel date

May 2, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_pxl_20260430_094633599.jpgOpen image — 120354023_pxl_20260430_094633599.jpg

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to burkebruinsma@yahoo.com: Good afternoon Burke, Your request has been approved. You should receive your refund within 5-7 business days. On Mon, Aug 31, 2026 at 9:44 AM Burke Bruinsma <burkebruinsma@yahoo.com> wrote: Hi,

2026-09-02T19:46:36Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: burkebruinsma@yahoo.com

Subject: Re: Cancel order

Good afternoon Burke, Your request has been approved. You should receive your refund within 5-7 business days. On Mon, Aug 31, 2026 at 9:44 AM Burke Bruinsma <burkebruinsma@yahoo.com> wrote: Hi,

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 535 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

American Steel

cancelled

Order total

$15,424.60

Deposit

$2,776.43

Signed order form

Open files

Gmail related to #26604

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancel order

    Aug 31, 2026, 9:44 AM · burkebruinsma@yahoo.com · 2 messages

    Inbound

    Hi, Did cancel request get approved? Yahoo Mail: Search, Organize, Conquer

    1. InboundAug 31, 2026, 9:44 AM · burkebruinsma@yahoo.com

      Hi, Did cancel request get approved? Yahoo Mail: Search, Organize, Conquer

    2. StaffSep 2, 2026, 3:46 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Burke, Your request has been approved. You should receive your refund within 5-7 business days. On Mon, A

  • Cancellation

    Aug 17, 2026, 12:37 PM · burkebruinsma@yahoo.com

    Inbound

    Did you get the information you needed? Yahoo Mail: Search, Organize, Conquer

  • Cancellation

    Aug 17, 2026, 12:32 PM · burkebruinsma@yahoo.com

    Inbound

    Did you get the information you needed? Yahoo Mail: Search, Organize, Conquer

  • Re: Cancellation

    Aug 17, 2026, 12:29 PM · burkebruinsma@yahoo.com · 5 messages

    Inbound

    Did you get the information you needed? Yahoo Mail: Search, Organize, Conquer On Fri, Aug 14, 2026 at 8:58 PM, Burke Bruinsma <burkebruinsma@yahoo.com> wrote: 2

    1. InboundAug 10, 2026, 9:41 AM · burkebruinsma@yahoo.com

      Please cancel my order and issue me a refund of my deposit. Thank you, Burke Bruinsma Yahoo Mail: Search, Organize, Conq

    2. StaffAug 14, 2026, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Burke, We are reviewing your request. Please let us know which order you are looking to cancel. Thank you

    3. InboundAug 14, 2026, 8:58 PM · burkebruinsma@yahoo.com

      27394 Yahoo Mail: Search, Organize, Conquer On Fri, Aug 14, 2026 at 5:43 PM, Cancellations Department <cancellations@big

  • Cancel

    May 4, 2026, 7:46 AM · burkebruinsma@yahoo.com

    Inbound

    Did my cancellation go through? I never got a confirmation... order number 26604. Please respond. Yahoo Mail: Search, Organize, Conquer

  • Cancellation Form

    May 2, 2026, 7:12 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 05/02/26 7:12 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMay 2, 2026, 7:12 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/02/26 7:12 AM Cancellation Policy: The Cancellation Policy i

    2. StaffMay 2, 2026, 7:12 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/02/26 7:12 AM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Apr 30, 2026, 4:08 PM · burkebruinsma@yahoo.com · 2 messages

    Inbound

    I cancelled 2 times yesterday and 3 times this morning but have not received a cancellation acknowledgement. Is my order cancelled or not? Yahoo Mail: Search, O

    1. StaffApr 28, 2026, 5:49 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundApr 30, 2026, 4:08 PM · burkebruinsma@yahoo.com

      I cancelled 2 times yesterday and 3 times this morning but have not received a cancellation acknowledgement. Is my order

  • Cancel order.

    Apr 30, 2026, 5:57 AM · burkebruinsma@yahoo.com · 2 messages

    Inbound

    I submitted my request to cancel 2 times yesterday, yet I got a welcome email. So I submitted my request to cancel order due to attached letter again 3 times to

    1. InboundApr 30, 2026, 5:57 AM · burkebruinsma@yahoo.com

      I submitted my request to cancel 2 times yesterday, yet I got a welcome email. So I submitted my request to cancel order

    2. StaffMay 5, 2026, 10:42 AM · cancellations@bigbuildingsdirect.com

      Good morning Burke, We have received and reviewed your cancellation request and it has been approved. You should receive

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26604
Name
Burke Bruinsma
Phone
3152540175
Email
burkebruinsma@yahoo.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
05/02/26 7:12 AM · form May 02, 2026 07:08 AM
Doc names
uc, 120354023_uc.bin, pxl_20260430_094633599.jpg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 5 Drive link-only · order #26604

Local files are served from data/formstack-docs/26604/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19de864042540ccf). Submitted 05/02/26 7:12 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, pxl_20260430_094633599.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, pxl_20260430_094633599.jpg. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-05-02T07:12:36-04:00
Hours since signing
n/a
Days since signing
535.3
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, pxl_20260430_094633599.jpg)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • pxl_20260430_094633599.jpg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Burke Bruinsma,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602