Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

ELAINA HITCHCCOK #26298

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 15, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
screenshot_2026-06-15_at_1.17.34pm.pngOpen image — screenshot_2026-06-15_at_1.17.34pm.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to info@laneybaby.com: Good afternoon, I apologize for the delay. Your request has been approved, you should receive your refund within 5-7 business days. Please let us know if you have any questions. On Fri, Jul 17, 2026 at

2026-07-27T18:36:46Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: info@laneybaby.com

Subject: Re: Cancellation Request

Good afternoon, I apologize for the delay. Your request has been approved, you should receive your refund within 5-7 business days. Please let us know if you have any questions. On Fri, Jul 17, 2026 at

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26298

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Jul 17, 2026, 8:14 AM · info@laneybaby.com · 3 messages

    Inbound

    Hello, I just wanted to check in on this as we have not received a refund yet. Thank you! On Tue, Jul 7, 2026 at 5:40 PM Cancellations Department <cancellations

    1. StaffJul 7, 2026, 5:38 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Elaina, We have completed our review of your cancellation request and approved it. You should receive you

    2. InboundJul 17, 2026, 8:14 AM · info@laneybaby.com

      Hello, I just wanted to check in on this as we have not received a refund yet. Thank you! On Tue, Jul 7, 2026 at 5:40 PM

    3. StaffJul 27, 2026, 2:36 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, I apologize for the delay. Your request has been approved, you should receive your refund within 5-7 bus

  • Your cancellation form

    Jun 15, 2026, 12:59 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Jun 15, 2026, 2:05 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 26298 · ELAINA HITCHCCOK

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26298
Name
ELAINA HITCHCCOK
Phone
(714) 305-5147
Email
INFO@LANEYBABY.COM
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
06/15/26 2:05 PM · form Jun 15, 2026 02:04 PM
Doc names
uc, 120354023_uc.bin, screenshot_2026-06-15_at_1.17.34pm.png
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #26298

Local files are served from data/formstack-docs/26298/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19ecc56cc89072a1). Submitted 06/15/26 2:05 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, screenshot_2026-06-15_at_1.17.34pm.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, screenshot_2026-06-15_at_1.17.34pm.png. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-06-15T14:05:02-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, screenshot_2026-06-15_at_1.17.34pm.png)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • screenshot_2026-06-15_at_1.17.34pm.png

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello ELAINA HITCHCCOK,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602