Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Gary Steele #26037

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 20, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

No response from the county. Also we are selling our house and moving back to Michigan

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to gsteele92@yahoo.com: Good afternoon Gary, We understand your situation regarding your move. As previously stated, your request falls outside of our cancellation policy. The deposit is converted to a credit on file which

2026-07-15T21:48:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: gsteele92@yahoo.com

Subject: Re: Refund

Good afternoon Gary, We understand your situation regarding your move. As previously stated, your request falls outside of our cancellation policy. The deposit is converted to a credit on file which

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26037

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Jul 7, 2026, 7:57 PM · gsteele92@yahoo.com · 4 messages

    Inbound

    I would like my deposit back, im moving back to Michigan how is credit exactly going to work out for me ? So if we are going to play games I'll just retain atto

    1. InboundJul 6, 2026, 2:49 PM · gsteele92@yahoo.com

      I haven't hurd back from you guys for my deposit refund after i filled out my cancelation, I talked to Chase my salesman

    2. StaffJul 7, 2026, 5:38 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Gary, We have reviewed your cancellation request, however, it falls outside of our cancellation policy. I

    3. InboundJul 7, 2026, 7:57 PM · gsteele92@yahoo.com

      I would like my deposit back, im moving back to Michigan how is credit exactly going to work out for me ? So if we are g

  • Cancellation Form

    May 20, 2026, 6:39 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 05/20/26 6:39 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMay 20, 2026, 5:16 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/20/26 5:16 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMay 20, 2026, 5:16 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/20/26 5:16 PM Cancellation Policy: The Cancellation Policy i

    3. StaffMay 20, 2026, 6:39 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/20/26 6:39 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    May 20, 2026, 5:47 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26037
Name
Gary Steele
Phone
7343639358
Email
gsteele92@yahoo.com
Reason (dropdown)
Other
Reason (free text)
No response from the county. Also we are selling our house and moving back to Michigan
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
05/20/26 6:39 PM · form May 20, 2026 05:35 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #26037

Local files are served from data/formstack-docs/26037/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19e473f214c24643). Submitted 05/20/26 6:39 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: No response from the county. Also we are selling our house and moving back to Michigan

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-05-20T18:39:38-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Gary Steele,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602